Customer Experience Specialist

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

• Marketing-Specific:

• Promote Camp Bow Wow to increase sales and customer visits, while limiting customer turnover and producing effective results.
• Manage customer feedback platforms. Work with management to establish cause, formulate responses, and create a suitable action plan toward finding a solution.
• Monitor and review enrichment feedback with clients
• Manage local marketing efforts and social media platforms.
• Research advertising opportunities to positively promote Camp.
• Attend local marketing events. Coordinate and host on and off-site.
• Establish partnerships with local businesses and dog parks to maintain relationships.
• Manage marketing vendors, costs, and budget.
• Create marketing materials through company platforms.
• Camp-Specific:

• Communicate promotions and upcoming events effectively to Camp employees.
• Provide constructive feedback to Camp employees
• Actively participate and present as needed in staff meetings.
• Consistently interact with every Interview customer to educate about Camp, sell First Day Packages and answer any questions.
• Maintain Interview Scheduling.
• Meet sales goals and objectives.
• Communicate effectively and promote a positive, team environment.
• Maintain a healthy and safe environment for Campers, by following all Camp Specific policies and protocol to a fault.
• Provide exceptional customer service when assisting or covering Front Desk.
• Be attentive to customers’ needs, engage in conversation and interact with Campers.
• Address minor customer concerns.
• Provide the best customer service experience to Campers and customers
• Various Camp Counselor tasks:

• Front desk shifts 1-2 shifts a week
• Care for dogs of all breeds and sizes.
• Monitor, maintain a clean environment and manage dog behavior while in play areas
• Engage in one-on-one Enrichment services with the Campers and provide Customer Feedback. Play fetch, run sniff & seek activities, and snuggle sessions!
• Clean and maintain kennel, play and common areas.
• Feed dogs and administer medications.
• Perform bathing and grooming services including baths, nail trimmings, ear cleanings, etc.

• A genuine love for dogs
• Time management skills
• Flexible availability
• Ability to work in a fast-paced, team environment
• At least 18 years of age or older
• Authorized to work in the United States

• Ability to lift or carry 40+ lbs.
• Ability to push or pull up to 40+ lbs.
• Ability to reach overhead
• Ability to reach at or below shoulder level
• Ability to control and withstand resistance from dogs of all sizes on leash
• Ability to walk or stand for long periods of time
• Ability to squat and kneel
• Ability to see, hear, and communicate verbally

• Hourly Range:

• $18.09 to $18.27 hourly
• Variable compensation through monthly commission earnings & sales incentives
• Job Type:

• Full-Time (30+ hours per week)
• Part-Time (29 hours or less per week)
• Benefits: (dependent on Full Time or Part Time Employment Status)

• Bring your dog to work with you!
• Eligibility to participate in medical, dental, vision, and other voluntary benefits plans through Propelled Brands on the 1st of the month following your start date
• Eligibility to participate in Company’s 401(K) plan through Fidelity & Propelled Brands Inc.
• Vacation Time Accrual

• Year 1-4: Up to 120 hours accrued bi-weekly
• Years 5-9: Up to 160 hours accrued bi-weekly
• Years 10-14: Up to 200 hours accrued bi-weekly
• Years 15+: Up to 240 hours accrued bi-weekly
• Sick Time allowance as required by federal, state, or other company policy
• Company Recognized Paid Holidays
• Employee discount at Camp Bow Wow

Propelled Brands