IT Support Technician

• Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution.
• Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required.
• Notifies their direct leader of recurring issues providing suggested process improvements.
• Escalates to the appropriate level of support and/or management when necessary.
• Suggests process improvements to their leader in areas that could positively impact the business and the level of support.
• Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures.
• Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
• Other duties as assigned.

• Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Gives attention to detail and follows instruction.
• Excellent verbal and written communication skills.
• Ability to prioritize and work under strict deadlines.
• Ability to work both independently and within a team environment.
• Ability to stay organized and multi-task efficiently.
• Ability to interpret and apply company policies and procedures.
• Knowledge of business system and processing requirements.
• Proficient with office productivity software.
• Develops and maintains positive relationships with internal and external parties.
• Prepares written materials to meet purpose and audience.

• High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required.

• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 50 lbs.
• Occasionally required to handle small computer components to perform tasks.
• Regularly required to read and identify small status listings, markings and components.

• Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

Aldi