Bi-Lingual Community Manager

• Oversee all aspects of property operations, including leasing, maintenance, and tenant relations.
• Develop and implement operational policies and procedures to ensure efficient and effective property management.
• Conduct regular property inspections to assess maintenance needs, safety hazards, and overall property condition.
• Implement preventive maintenance programs to prolong the life of property assets and reduce maintenance costs.

• Serve as the primary point of contact for tenants, addressing inquiries, concerns, and maintenance requests in a timely and professional manner.
• Foster positive relationships with tenants by providing exceptional customer service and promptly resolving issues or disputes.
• Implement resident retention programs and initiatives to enhance tenant satisfaction and minimize turnover.
• Provide bilingual communication (English/Spanish) for residents to ensure understanding of lease terms, community policies, and resident services.

• Develop and manage property budgets, ensuring alignment with financial objectives and performance targets.
• Monitor rent collection, lease renewals, and delinquencies, taking proactive measures to minimize arrears and maximize revenue.
• Review financial reports and analyze variances to identify opportunities for cost savings and revenue enhancement.

• Establish clear performance expectations and accountability measures for property management staff, promoting a culture of accountability and continuous improvement.
• Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth.
• Implement systems and processes to track and measure key performance indicators (KPIs) related to property operations, resident satisfaction, and financial performance.

• Lead by example in delivering legendary services to residents, property owners, and other stakeholders.
• Identify opportunities to enhance the resident experience and differentiate the property through exceptional service delivery.
• Empower property management staff to go above and beyond in meeting resident needs and exceeding expectations.
• Ensure that Spanish-speaking residents receive the same high-quality service and communication as English-speaking residents.

• Proven experience in property management, preferably in multifamily housing.
• Strong leadership, organizational, and problem-solving skills
• Excellent communication and interpersonal abilities
• Bilingual fluency in English and Spanish (written and verbal) required.
• Ability to provide bilingual support to tenants, staff, and stakeholders.
• Proficiency in property management software and Microsoft Office Suite.
• Flexibility to travel between multiple properties as needed for floating assignments.
• Valid driver’s license and reliable transportation required.

• We believe in taking care of our team! Here’s what we offer:
• Comprehensive benefits, including Medical, Dental, and Vision.
• A matching 401K plan that helps you save for the future.
• Generous paid time off: 15 days of PTO, 6 paid holidays, and an additional floating holiday (choose between Veteran’s Day or the day after Thanksgiving).
• Housing discounts at TNC properties.
• Exciting leasing bonus programs to reward your hard work.
• An Employee Assistance Program for times when you need extra support.
• Opportunities for professional growth—your career development is important to us!
• Access to supplementary discounts through MetLife.

The Neiders Company