Lock Specialist
United Shore Financial Services
- Pontiac, MI
- Permanent
- Full-time
- Processing lock requests such as manual locks, re-locks, and rate changes
- Completing lock related Change of Circumstance requests
- Monitoring inbound Lock Desk work queues to maintain SLA on all received requests
- Handling inbound phone calls from internal and external clients
- 6 months or more of either Mortgage Client Service experience or service industry experience such as Restaurant, Call Center, Retail Customer Service, Hotel Hospitality, etc.
- Successful track record with Client Service
- Comfortable with numbers and math
- Comfortable in a high production role
- Strong ability to remain calm and positive in stressful situations
- Resourceful when problem-solving and able to think outside of the box while following the process in place
- Ability to multi-task, prioritize, and quickly solve any problems that arise
- Know when to escalate an issue and to the appropriate team; strong skills in judgment calls
- Ability to simplify and include all details to provide appropriate feedback
- Proficient with the entire Microsoft Suite
- Open to learning, willing to be coached, and able to be adapt quickly in an ever-changing industry
- You thrive in a team environment. We’re one team working towards one common goal
- You have a strong ability to take ownership when necessary – We call this “Thumb Pointing”
- Driven with a strong work ethic who thrives on getting better every single day
- High School Diploma
- Onsite attendance is required
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi