Product Development and Support Engineer
- Torrance, CA
- Permanent
- Full-time
- Integrate, use, communicate with available company resources and organizations to develop & manage projects related to HFS products that will offer value to customers and will make HFS the supplier of choice.
- Provide field support to facilitate the HFS products utilization, obtain full customer satisfaction and in the process understand customer needs.
- Organize product demonstrations at the different levels of customers' organizations (from shop floor to engineering management).
- Manage with different plants the development projects to achieve the “going to market” phase in the planned time.
- Bring to customers company resources (from Tech Center capabilities to plant expertise) to solve complex issues and to differentiate HFS from competitors.
- Coordinate with account managers product presentations at customer organizations to highlight product characteristics and plants capabilities.
- Understand systems (fasteners with dedicated installation tools) functionality to offer to customers the full system and to always consider new products from the system perspective.
- Integrate different capabilities of the HFS plants and of the wide company product range to develop projects offering the whole spectrum of company competencies.
- Understand competition products and systems to compare, evaluate and determine actions and improvements of our product range if needed.
- Keep a constant watch on technological developments outside of the group which could bring innovation or collaboration opportunities
- Bachelor's degree in engineering
- 5+ years of experience in a technical customer facing role
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.
- Bachelor's degree in engineering with a focus in metallurgy or mechanical design
- Exceptional written/oral communication, presentation and interpersonal skills
- Ability to learn quickly and prioritize appropriately to meet customer and company needs
- Analytically oriented and able to effectively problem solve and deliver on objectives
- Proven experience with customer relationship building & business development activity is desired
- Strong organizational skills, ability to manage multiple large projects and interact with all organization levels
- Finite element analysis software - CAD software will be a plus
- Strong proficiency with MS Office (Excel, PowerPoint, Word, Outlook) and related computer skills
- Must be able to travel up to 25%, including local, domestic, and intercontinental travel
- Must be able to work extended hours as needed to communicate with global teams and customers
- This is a hybrid position based in Torrance, California with 2-3 remote days depending on business needs