Spanish Speaking Customer Service, Call Center
ASEA
- Pleasant Grove, UT
- Permanent
- Full-time
- Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
- Provide customers with product and service information.
- Fulfill requests, complete transactions, and enter new customer information into the system accurately.
- Follow up to customer calls and escalate unresolved problems where necessary.
- Update job knowledge by participating in training and educational opportunities.
- Work as an integral part of the call center team.
- Follow all call documentation requirements.
- Other duties as assigned.
- Schedule: Monday - Thursday 9 AM-5 PM, Friday 2 PM-10 PM
- Must be able to work in office, Pleasant Grove UT.
- High school diploma or equivalent.
- Fluent in business-related English and Spanish. Other languages a plus (verbal, written, comp).
- Previous experience in customer service.
- Experience with Direct Sales or Network Marketing industry strongly preferred.
- Strong communication and organizational skills.
- Able to work independently and be an adapt problem solver.
- Friendly, flexible, dependable, and professional.
- Great attention to detail and ability to multitask.
- Computer literate in Microsoft Office, internet, and CRMs.