Dining Room Supervisor (Full Time)
- Williamsburg, VA
- Permanent
- Full-time
- Assumes responsibility for the appearance of dining venues; assigns side work to Dining Room Servers and remains in the dining area throughout meal service
- Participates or leads, as requested, trainings on meal etiquette, serving techniques, therapeutic diets, and sanitary standards regulating food handling and serving; documents attendance records of trainings
- Performs service review orientation (line-up) before meals; inspects serving lines for adherence to dress and sanitation standards; coordinates with food production supervisor to ensure palatability and appropriate presentation of food
- Reports concerns related to changes in residents' dining habits, deteriorating self-care, and/or conversations indicating unhappiness or loneliness
- Meets with residents and guests to arrange for private events, ensuring adequate staff is assigned for the event and that the dining venue and meal selections meet expectations; follows up with the event host regarding concerns
- Resolves resident complaints related to quality of service, food, or the dining venue; reports concerns to manager and participates in action plans to improve areas of concern
- Ensures routing cleanings occur according to master cleaning schedule
- Ensures adequate supply of menus, guest checks, and other supplies; oversees reservations for dining venues; ensures charge tickets are initiated for guest meals and wine charges
- Utilizes Point of Sale (POS) technology and trains staff in POS processes; ensures accuracy of POS charges
- Enforces procedures to ensure the security of dining venues, equipment, supplies, and wine and alcoholic beverages
- Performs other duties as assigned
- High school graduate or equivalent; Must be at least 21 years of age
- Two or more (2+) years of experience in dining services required
- Knowledge of serving alcoholic beverages required
- Knowledge of therapeutic diets preferred
- Attainment of Food Handler's Card within 30 days of employment required
- Training for Intervention Procedures (TIPs) Certification required within first year of employment
- Demonstrated experience with overseeing staff, including training and customer service and quality control
- Knowledge of sound supervisory practices to include team building
- Knowledge of geriatric dining needs, especially those with declining physical and cognitive abilities
- Ability to stand and walk for long periods of time and regularly and safely lift and carry a minimum of 30 pounds
- Ability to respond appropriately to crises
- Health, Dental & Vision Insurance
- FSA & HSA
- 403(b) Retirement Plan
- 529 College Savings Plan
- Long-Term Care Insurance
- Legal Resources
- Paid Time Off
- Holiday Pay
- Corporate Wellness Program
- Health Club & Spa Membership
- Employee Education & Training Fund
- Employee Assistance Program
- Credit Union Membership