Regional Operations Manager of Market Development
- Cincinnati, OH
- Permanent
- Full-time
- Operational Launch & Integration - Lead the operational setup for new locations, ensuring seamless alignment with company standards, systems, and culture.
- Performance Diagnosis & Recovery - Identify and address operational inefficiencies in underperforming branches through tailored action plans and direct support.
- Strategic Collaboration - Partner with Regional Leadership to align goals, share best practices, and foster a culture of continuous improvement.
- Stabilization & Support - Provide ongoing coaching and oversight until branches meet defined performance benchmarks and demonstrate sustainable success.
- Revenue Growth - Increase total revenue across impacted branches through operational enhancements.
- EBITDA Margin Improvement - Drive profitability by optimizing cost structures and operational efficiency.
- Operational KPIs
- Onboarding timeline
- Customer satisfaction
- Sales conversion rates
- Process compliance
- BLOG turns
- Warehouse 5S adherence
- Accounts Receivable recovery
- Branch Revitalization Success
· Strategic Planning & Execution: Enhance sales growth, profitability, productivity, and efficiency across company operations.
· Champion Location Management: Lead and manage designated Champion locations to ensure sales growth, targeted profit margins, excellent customer service, quality installations, and a high-performance culture.
· Executive Collaboration: Work closely with the executive team and departments to align company operations, talent, sales, and strategic priorities.
· Leadership & Coaching: Act as a role model, coach, and advocate for great customer and employee experiences, enabling and holding people accountable for results.
· Process Improvement: Introduce and align on best practices, process improvement measures, and ensure compliance with corporate policies and government regulations.
· Market Expansion: Focus on opening new markets and turning around underperforming markets, eventually handing over divisions to regional operators.
· Marketing & Sales Strategy: Execute forecasted marketing plans and sales strategies to achieve growth and EBITDA targets.
· Customer & Internal Communication: Communicate customer needs, price schedules, and discount rates with marketing and leadership to drive successful strategies Qualifications:· Education: Bachelor’s degree in business or a related field; MBA preferred.
· Experience: 8-10 years of experience in business ownership or managing a business, preferably in the home improvement industry.
· Team Management: Proven experience in recruiting, developing, and managing high-performance teams, fostering a culture of growth, trust, collaboration, and accountability.
· Marketing & Fiscal Management: Ability to understand and execute marketing plans aligned with company practices and teach fiscal management and business/sales models.
· Communication & Interpersonal Skills: Excellent written and oral communication skills; skilled in conflict resolution and mediation.
· Business Acumen: Skilled in business management, including budget preparation and fiscal management, with the ability to plan, develop, and coordinate multiple objectives.
· Technological Proficiency: Strong computer skills, including Microsoft Suite.
· Travel: Ability to travel up to 75% of the time.Additional requirements:
- Ability to travel up to 70% of the time
- Hold quality virtual meetings as needed for proper communication and follow up.