Desktop Support Technician
Daikin
- Chesterfield, MO
- Permanent
- Full-time
- Installs, modifies, and makes minor repairs to computer hardware and software systems
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
- Maintains system functionality by testing computer components
- Consults with users to determine appropriate hardware and software needs and assists in placing orders
- Tests compatibility of new programs with existing ones
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
- Installs software and necessary applications for workflow
- Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers
- Maintains system capability by testing computer components
- Documents hardware and software updates
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
- Ensures work is aligned with Managers expectations, goals, and vision
- Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
- Works on moderate to difficult to issues and projects
- Provides guidance and training to team members
- Must be able to demonstrate initiative to thoughtfully and fully and follow up on all requests ensuring compliance with company policies and procedures
- The ability to follow processes and procedures to ensure effective department workflow
- Have MS Excel skills at an intermediate level
- Strong analytical skills
- Ability to effectively manage multiple projects and tasks and meet deadlines
- Strong organizational skills and ability to work in high-volume, fast-paced environment
- Ability to work effectively, cooperatively and efficiently within a team environment
- Ability to complete projects and assignments with minimal direction from leadership
- Prior experience working on a Helpdesk, in IT, or similar technical function
- Specialty computer courses or A+ training
- High School degree preferred
- Must be able to perform essential responsibilities with or without reasonable accommodations.