Gateway Manager - Air Exports

Medley, FL
$83,800-130,500 per year
Permanent
Full-time

14 days ago

C.H. Robinson is seeking a Gateway Manager for their office in Miami. In this role, you will be responsible for overseeing service execution, financial performance, and team development across the Air Export Gateway department. You will work closely with cross-functional teams within our network to identify and implement competitive solutions aligned with customer needs. This position plays a critical role in customer retention and growth, managing local carrier relationships, and overseeing the selection and performance of local warehouse providers, as well as shaping pricing strategies. Apply now!At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 2-3 days a week, igniting creativity and driving impactful results. With the flexibility for remote work the rest of the time, this role strikes the perfect balance between teamwork and autonomy.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:Leadership:

Foster a culture of growth, development, and engagement to support employee and customer success
Provide feedback, identify development needs, and support continuous training for direct reports
Lead recruitment, onboarding, and ongoing talent development initiatives

Communication:

Communicate industry updates, departmental changes, and process improvements to the team
Collaborate with regional leadership and service line managers to align with company initiatives
Partner with global gateway teams on carrier selection and performance evaluation

Strategy:

Partner with pricing teams to drive volume growth and maximize profitability
Collaborate with branch leaders to resolve issues and improve processes
Conduct onsite visits to support branches and promote gateway service capabilities

Customer Service:

Build strong relationships with carriers, origin teams, and destination partners to support client success
Troubleshoot complex issues and design effective solutions

Operations:

Maintain an up-to-date database of core lanes, service-level pricing, and carrier schedules, ensuring alignment with gateway operations and lane-based carrier strategies
Mitigate operating expenses by actively managing resources against activity forecasts
Support route development, local and regional sales staff in tailoring optimal customer solutions throughout the region
Develop and manage reporting tools to track performance, prioritize tasks, and analyze efficiency using operational and financial data
Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers
Maintain and update best practices and SOPs while ensuring supervisors and operations staff have the tools, time, and support needed to effectively manage consolidations

QUALIFICATIONSRequired:

High School diploma or GED
Minimum 5 years of Global Forwarding Air Export or Air Gateway experience
Minimum 3 years of direct people management experience

Preferred:

Bachelor’s degree from an accredited college or university
Proven flexibility & adaptability to product and customer needs
Time management and organizational skills
Excellent written & verbal communication skills
Ability to work flexible hours as needed
High sense of urgency with the ability to work with ambiguity
Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range $83,800.00 - $130,500.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE//Disabled/VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Two medical plans (including a High Deductible Health Plan)Prescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid and floating holidaysPaid time off (PTO)Paid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesDig in to our full list of benefits on page.

C.H. Robinson

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