Dispatch Coordinator

Richard's Kitchen Store

  • Houma, LA
  • Permanent
  • Full-time
  • 14 hours ago
  • Apply easily
We are looking for a problem-solving and highly organized dispatcher to join our service and preventative maintenance department. You're a multitasker, acting as the first point of contact for customer requests, while also arranging the scheduling, job quoting, reporting, billing/collections, and communication for service calls.You’ll communicate with field teams and customers using messaging apps, email, and telephones. The ideal candidate has basic computer skills and is comfortable preparing daily work orders and schedules for the field team, along with asking for payments and reviews. Following procedures and policies is a must to succeed in this role. Ready to join our growing company? Start your application today!Responsibilities:
  • Connect with field teams and customers about special requests or details
  • Prepare documents for dispatch
  • Arrange service calls with customers and field team
  • Maintain records of service calls and arrival times
  • Create and change service calls when needed
Qualifications:
  • Candidate must have great customer service communication, organizational, and interpersonal skills
  • Applicant with experience working with people in stressful and dynamic conditions is preferred
  • 1+ years of experience as a service dispatcher is preferred, but not required
  • Experience working in a customer-oriented atmosphere
  • High school diploma or GED required; bachelor’s or associate degree is preferred
About Company:
Richard’s Kitchen Store (RKS) is a restaurant supply store in Houma, LA. We have been in business since 1977, primarily focusing on commercial kitchens, including offshore & marine kitchens, restaurants, healthcare, and residential kitchens.We offer all major cooking brands, refrigeration, food prep, ice-making, and ware-washing equipment. We also stock an abundance of small wares, cutlery, plumbing, janitorial supplies, and miscellaneous front-of-the-house and back-of-the-house needs. We offer additional services, including a repair service and maintenance division, an in-house delivery and installation team, and a consulting and design division.

Richard's Kitchen Store