Front Desk Agent - CdA Resort
The Coeur d'Alene Resort
- Coeur d'Alene, ID
- Permanent
- Full-time
- General reception duties including greeting Guests as they arrive and depart.
- Answering general information questions.
- Handle incoming phone calls, and take new reservations when necessary.
- Check-in and out multiple Guests per day.
- Have the ability to multi-task.
- Must be proficient in basic computer skills and have a willingness to learn property-specific software program
- Convey a calm and organized disposition even when busy.
- Provide efficient, courteous service to our Guests.
- Possess an outgoing, positive, enthusiastic attitude.
- Must be confident in problem-solving and decision-making
- Basic math and money-handling skills.
- Work as a part of a team.
- Employee meal program
- FREE parking
- Uniform provided - with in-house laundry service
- Opportunity for advancement
- Monthly Incentive program
- Full-time employees are offered these benefits first of the month following 60 days of employment
- Must maintain a minimum of 30 hours per week or more.
- Variable hour team members could be eligible 12 months after their date of hire, with supervisor approval, so long as they have averaged 30+ hours per week throughout their first year.
- Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.
- 2% match with a 4% contribution from the team member.
- 6 months gets 7 PTO days - 728 hours (average 28 hours per week)
- 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)
- 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week)
- 5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week)
- Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.
- Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges (includes immediate family members and 2 friends), Free daily cruises (team member only, upon availability), discounted room rates, discounted golf rates, just to name a few!