Store Manager/Shipping Fulfillment

• meet/exceed monthly budget.
• manage individual store Instagram account and capture content from the store to feature.
• execute store merchandising and promotions to align with brand guidelines to maximize store traffic and sales.
• provide excellent customer service by phone and in person through clear communication, transaction efficiency and kind demeanor.
• increase brand awareness + sales through sharing giving stories, email enrollment, and community outreach.
• ensure merchandising, maintenance, and cleanliness of the store.
• Promote glassblowing events - maintain events calendar, help staff event, coordinate with corporate sales and hotshop on planned events (be the local contact on events)
• attend weekly manager meetings with revenue results, store information, and questions/ideas to make business happen.

• train and develop staff to reach their highest potential, achieving excellent customer service.
• represent glassybaby brand.
• write schedules and address staffing needs by planning, preparing, and distributing work schedules.
• set clear expectations for sales associates' conduct and lead by example.
• accountable for budgeted labor hours and expenses provided by retail manager.
• train all sales associates on POS/Shopify
• train associates on color club: from helping with sign up of new members to redeeming rewards.
• Educate sales associates on glassybaby marketing, giving, and general information on the company.

• process transfer requests and receive transfers.
• record exchanges daily in NS. all exchanges to entered and completed daily.
• perform daily, monthly, and quarterly inventory counts as required.
• daily review of negative inventory report
• work with accounting on discrepancies with inventory in NS.
• communicate with the warehouse manager with transfer, packaging, expenses, and collateral requests.
• clear communication with all sales channels on inventory management
• daily cycle counts

• Print and sort orders for web fulfillment.
• Ensure orders are fulfilled in a timely manner.
• Manage handwritten note requests for outgoing sales.
• Assist with processing incoming and outgoing inventory transfers.
• Assist with stocking glassybaby products, packaging, accessories, ribbons, tealights and circle cards.
• All other duties as assigned.

• Meet or exceed sales and profit goals of the stores.
• Meet customer demand for products while helping the Production & Operations Manager maintain a minimum monthly inventory with at least 98% accuracy.
• web orders are fulfilled timely, accurately and shipped quickly to customers.
• maintain monthly budgeted labor hours through effective scheduling to ensure profitability.
• With corporate sales help grow and manage events at Livingston hotshop
• Able to work as a proactive, supportive, self-directed team member, upholding a positive attitude and always setting a good example.
• Encourage a supportive work environment for all employees.
• Develop and refine strong sales and relationships to support the glassybaby brand and mission.
• Maintain the stores' visual and operational standards to the glassybaby expectation.
• Set a positive and encouraging tone for the store employees to increase sales.
• Able to handle general employee relations issues

• Mentally and emotionally manage demanding situations and manage stress productively and professionally (both with customers and associates).
• Maintain an organized and clean store and web office. Maintain the cleanliness standards set by glassybaby for customers at the store, local events and those who visit the hotshop.
• Mentor and develop talent.
• Professional and clear verbal and written communication skills
• Self-starter and proactive
• Ability to handle multiple tasks and priorities.
• Kind and courteous customer service skills
• Ability to manage employees.
• Ability to create rapport with customers.
• Ability to add, subtract, divide, multiply, and figure percentages.
• Ability to work flexible hours, including evenings, weekends, and some holidays

• Bachelor's degree
• 5+ years of retail experience
• 1-2 years of experience supervising employees

• Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds.
• Frequent standing and walking.
• Must be able to work in conditions that are impacted by weather and climate.
• Must be able to speak and hear well enough to conduct conversations.
• Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Must be able to work in an environment where noise level is usually moderate.
• Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline

Glassybaby LLC