Customer Relations Representative - State Farm Agent Team Member
- Atlanta, GA
- $50,000-75,000 per year
- Permanent
- Full-time
- Hiring bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Since opening in February 2012, our agency has built a strong reputation for teamwork, success, and a fun, energetic work environment. With a team of four full-time and two part-time members, we believe in working hard, supporting one another, and celebrating our wins. We offer generous benefits, including 100% paid group health insurance with dental and vision, a $100 monthly stipend for disability and life insurance, and 401k benefits after two years. Depending on performance, our team enjoys the perk of working from home on Fridays or having every other Friday off.Our office culture is lively, collaborative, and goal-driven. We share lunch together every Thursday, whether dining out or bringing food in, to connect and recharge. We take pride in hitting big milestones—Honor Club and Ambassador Club every year since opening.Born and raised in Cobb County, I attended Harrison High School before earning my bachelor’s in business and finance from Kennesaw State University. Outside of work, I love attending Braves games, trying new restaurants, and spending time on the water. I also stay involved in the community, sponsoring my nephew’s high school football team and participating in a local BMI group that gives back. If you’re looking for a supportive, high-energy team with a strong track record of success, we’d love to have you join us!ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Tyler Cheshire - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.