SENIOR CONCIERGE AMBASSADOR

Compass Group

  • New York City, NY
  • $27.00-30.00 per hour
  • Permanent
  • Full-time
  • 14 days ago
Salary: $27 - $30 / hourWhat makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.Job SummaryAs Senior Concierge Ambassador, you will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit. Responsible for establishing a welcome, warm, and professional atmosphere for all clients, recruits, customers and employees.Key Responsibilities:
  • Helps to supervise, train and coach fellow associates.
  • Assists with planning, supporting, and executing special events.
  • Assists with overseeing all catering orders.
  • Helps manage Conference space and meeting rooms.
  • Strong understanding of the reservation system.
  • Communicates with all service teams, provides details, standards, and information.
  • Provide a consistent high-level service in all areas to ensure guest satisfaction.
  • Train and mentor staff to deliver Platinum Service® in every guest interaction.
  • Adjust and make recommendations to processes when areas are not meeting standards.
  • Ensure staff are engaged and involved in individual and team building programs.
  • Able to build consensus and influence team members to achieve goals and objectives.
  • Exhibits superb organizational skills and can manage multiple tasks or projects simultaneously.
  • Is responsible for reporting maintenance issues and cleanliness issues.
  • Proactively deal with inquiries and requests communicating with the team as needed.
  • Communicate effectively, displaying accuracy and attention to detail both in verbal and written communication.
  • Maintain a strong awareness of business activity and communicate all updates with your team
  • Liaise with the team to ensure the smooth arrival of the host's clients.
  • Communicate effectively with team members and pass on necessary information to colleagues that may arise.
  • Maintain a professional, polite, and considerate manner always.
  • Adhere to uniform and presentation standards as per the dress policy.
  • Adhere to the Company and the Firm's policies and procedures.
  • Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information.
  • Comply with the Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs. Maintain SOPs as 'living' document.
Preferred Qualifications:
  • A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the Hospitality function.
  • Excellent oral and written communication skills.
  • Excellent organizational skills, with the ability to work under pressure, prioritize, and ability to multitask.
  • Strong computer skills and knowledge of office technology equipment.
  • A good understanding of greeting clientele and the special role of a hospitality ambassador within a corporate environment.
  • Discreet, ethical, and committed to maintaining a high degree of confidentiality.
  • Act as a role model for staff members and always maintain a professional disposition.
  • Punctual, dependable, and dedicated to achieving excellence, down to the smallest of details.
  • Proficiency in computer software programs, including MS Office and EMS.
  • Must be able to stand and walk 4 hours in each day
Experience:
  • Bachelor's Degree
  • Requires a minimum of five years’ experience in hospitality services including reception, conference, event planning, five-star hotels, airline industry.
  • Proficient computer skills including MS Office products including Word, Excel, and PowerPoint
Apply to Flik today!Flik is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.Req ID: 1455697Flik Hospitality GroupJEANNE M LANE[[req_classification]]

Compass Group