Field Service Technician I
B. Braun
- Newark, NJ
- Permanent
- Full-time
- Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians;
- Builds and maintains a positive relationship with the customer.
- Manages Customer in order to meet or exceed customer expectations.
- Partners with Sales team(s) to grow business in assigned territory.
- Accurate and timely repairs of precision surgical instruments.
- Manages all on site repairs, maintenance and testing of assigned instruments and equipment
- Diagnoses errors or technical problems and determines proper solutions, therefore must have strong problem solving skills
- Produces timely daily work orders.
- Updates customer reports as needed
- Cooperates with sales and technical teams to share information across the organization
- Comprehends customer requirements and makes appropriate recommendations
- Regular maintenance and cleaning of work area and company equipment
- Must comply with applicable ISO and FDA regulations as stated in Quality Manual
- Must embody the Company’s Vision, Mission and Values
- Other duties may be assigned
- Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Requires a high school diploma.
- Experience with machining or handling of delicate metal instruments is desirable.
- Requires clear communication to customers, colleagues and management.
- Technical degree is desirable
- Occasional overtime and changes in shift scheduling are required to suit customer needs.
- Computer knowledge is required.