Customer Experience & Engagement Summer Intern
- Overland Park, KS
- Training
- Full-time
Job Number #168805 - Overland Park, Kansas, United StatesWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.Job: CXEC - Summer InternJob SummaryThe Customer Experience Service Center (CXEC) Analyst Summer Intern for Hill's Pet Nutrition provides critical analysis to improve service forecasting and planning by reviewing customer interactions by type and reason codes. The role collaborates between Success Operations and the Call Center teams to ensure key performance indicators are maintained by providing critical analysis that includes reviewing interaction coding, customer trends, and gaps in coverage. The position strives for process improvements to minimize service interruption, improve customer experience and support issue resolution.Principal Duties and ResponsibilitiesResearch best practices and benchmark KPI reporting in Contact Service Centers to optimizing customer experience in Hill'sWork with Success Operations and Call Center Leadership to lead one key initiative to drive department continuous improvementMonitors performance metrics (KPI's) to understand service and efficiency trends and identify opportunities for improvement; share performance information to develop collaborative approaches to correct inefficienciesDevelop CXEC communications that educate teams on product benefits, customer experience and increase resilienceSupport corporate projects and activities to gain understand of cross functional collaboration with Commercial, Supply Chain and Customer Service and Logistics' teamsThis is not an exhaustive list of duties or functions.Education/ Experience RequirementsMinimum of a 3.0 GPAHave completed junior year by May of 2025Graduate on or before May 2026Degree focus in Business Analytics, Logistics, Supply Chain or related degree programProficient in Microsoft Excel, Word, Google suite, email and have experience with SQLStrong analytical skills, communication skills, and ability to plan and prioritizeWilling to relocate within the US after graduationExpected Areas of SkillsDemonstrated analytical skills and attention to detailProficiency with Google sheets, slides, documents, and Microsoft Excel and/or other data management systemsExcellent written and verbal communication skills and interpersonal skillsStrong decision making skills and sound judgment to manage projectsInnovative and willingness to drive process improvementLeadership Competencies (Should match the Colgate Global Competencies)Planning/Priority SettingTeamwork and CollaborationEffective CommunicationFunctional Competencies (Should match the Colgate Global Competencies)Business and Financial AnalysisLeveraging Systems and InformationCustomer Experience UnderstandingWorking Relationships (Key partnerships and reporting relationships)Does this position supervise: NoReports To: Customer Fulfillment Operations ManagerRelationships:Operational Call Center teamsCorporate Customer Fulfillment teamsVet Consultative ServicesCorporate Commercial teamsHill's CustomersWarehouse ManagementTravel RequirementsExpected percentage of travel: Up to 10%Compensation and Benefits
Salary Range $20.00 - $24.50 USDPay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.Our Commitment to Inclusion
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Reasonable accommodation during the application process is available for persons with disabilities. Please complete this