Customer Support Assistant
Lab Connect Bizz
- Los Angeles, CA
- $50,000-60,000 per year
- Permanent
- Full-time
At Lab Connect Biz, we specialize in bridging innovative business solutions with strategic partnerships that drive growth. Our team is dedicated to helping organizations enhance their operational efficiency, brand positioning, and client engagement through customized approaches. We are committed to excellence, collaboration, and long-term impact in everything we do.Job DescriptionJob DescriptionWe are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This role will play a vital part in ensuring our clients receive outstanding service and prompt assistance. The ideal candidate is a clear communicator, proactive problem-solver, and committed to delivering excellent client experiences.ResponsibilitiesHandle incoming client inquiries via phone and email in a professional mannerResolve customer issues efficiently and escalate complex problems when necessaryMaintain accurate records of client interactions and transactionsCoordinate with internal departments to follow up on client requestsTrack client feedback and assist in service improvement initiativesPerform routine administrative support as neededQualificationsQualificationsHigh school diploma or equivalent (Associate’s or Bachelor’s degree preferred)Minimum 1 year of experience in a customer service or administrative roleExcellent verbal and written communication skillsStrong organizational skills and attention to detailAbility to multitask and work independently in a fast-paced environmentProficiency with Microsoft Office Suite and customer service softwareAdditional InformationBenefitsCompetitive salary ($50,000 - $60,000 per year)Clear growth opportunities within the companySupportive and collaborative team environmentComprehensive training and onboardingPaid time off and company-recognized holidaysHealth, dental, and vision insurance options