HOST CASHIER - BUFFET
- Gary, IN
- Permanent
- Part-time
- Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Welcome every guest in order to improve guest satisfaction and to promote positive gust relations.
- Escort guests to their tables/booths in a courteous and friendly manner.
- Inspect dining area and set the table/booth when necessary.
- Practice and observe the safety rules and regulations in all dining areas.
- Responsible for all comps and reservation sheets.
- Run all the required reports for the server, the micro’s cashier report and the batch report from the credit card machine.
- Present check and collect settlement for all necessary items.
- Serve efficiently between 25-35 guests per half-hour.
- Complete all opening and closing side duties.
- Stock areas with all necessary items, during the shift at well as the end of the shift.
- Maintain cleanliness of all dining areas.
- Assist servers in the setting of tables with clean dishes, glasses and flatware in accordance with approved guest service procedures.
- Reconcile all financial transactions completely and accurately according to POS standards and procedures.
- Perform duties of cashier by collecting payment and completing transactions for servers.
- Have basic knowledge of wine, beer, and cocktail menu.
- Have basic knowledge of all food menu items.
- Follow all policies and procedures regarding alcohol sales and service.
- Responsible for adhering to all cash handling policies and procedures.
- Pick up and return bank and revenue to and from cage or cash room.
- Accurately verify all banks received and returned from cage or cash room.
- Take reservations when necessary.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Communicate effectively and professionally with server team to maximize guest satisfaction.
- Other departmental related duties and assignments as directed by management.
- Attend seminars when needed.
- High School Diploma or equivalent required.
- Must have two years of serving experience in a family or casual style dining environment.
- Ability to work as part of a team in a high-volume environment.
- Excellent communication (written and verbal), guest service and interpersonal skills.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable dining experience.
- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
- Must have the ability to anticipate guest and employee needs.
- Must have good communication skills and maintain friendly personable attitude at all times.
- Casino Food & Beverage experience preferred.
- Player’s Club marketing.
- Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
- Must be able to stand 50% of shift, walk 50% of shift.
- Ability to lift and carry up to 25 lbs.
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Must have the ability to withstand noisy and smoke-filled environments.