Engagement Programs Manager

Chewy

  • Plantation, FL
  • Permanent
  • Full-time
  • 1 day ago
Our Opportunity:The Engagement Programs Manager role at Chewy offers an outstanding opportunity to lead and innovate within a company that prioritizes employee engagement, culture, and organizational development. You will be at the forefront of driving programs that build outstanding and meaningful employee experiences. This role is pivotal in ensuring our team's voices are heard and that engagement is woven into the fabric of everything we do. As a trusted advisor, you will collaborate with various teams and collaborators to successfully implement world-class engagement initiatives. This is an individual contributor role.What You'll Do:
  • Develop and implement strategies and programs that improve the employee experience from onboarding to offboarding across multiple projects.
  • Collaborate with cross-functional teams to address systemic barriers to employee engagement, ensuring flawless execution of assigned programs.
  • Partner with HR Business Partners and business leaders to gather feedback and propose new or improved engagement programs that impact all Chewy Team Members.
  • Provide mentoring to leaders on encouraging engagement and crafting positive team dynamics.
  • Strengthen HRBPs' expertise in standard processes, tools, and methodologies to elevate organizational and team performance.
  • Craft and develop resources and training materials to empower HRBPs and managers in improving organizational performance.
  • Coordinate the engagement solutions portal, acting as an engagement SME to advise HRBPs and leaders.
  • Manage various short-term programs and projects, including monthly programming, seasonal initiatives, incentive strategies, and engagement communication strategies.
  • Stay informed about industry trends and standard methodologies in employee engagement, incorporating relevant insights into our strategies.
Portal Development and Implementation:
  • Lead the design and development of the consultative intake solutions portal and other vendor gifting portals, ensuring alignment with organizational goals.
  • Collaborate with IT teams and external vendors for portal implementation, coordinating the process from start to finish.
  • Conduct detailed testing and quality assurance to ensure the portal functions effectively from a UX standpoint.
Process Optimization:
  • Continuously evaluate and refine the consultative intake process to improve efficiency, effectiveness, and client happiness.
  • Identify bottlenecks within the intake process and develop strategies to address them.
  • Implement standard methodologies to streamline workflows and improve the overall client experience.
Collaborator Collaboration:
  • Collaborate closely with internal collaborators, including HRIT partners, HRBP, and CS leaders, to understand needs, gather feedback, and incorporate insights into the portal's design.
  • Ensure portal delivery and performance meet customer requirements and align with business objectives and leadership vision.
Training and Support:
  • Develop training materials and conduct sessions to educate internal teams on using the consultative intake solutions portal effectively.
  • Provide ongoing support and troubleshooting assistance, addressing any issues or concerns promptly.
Performance Monitoring and Reporting:
  • Develop important metrics to measure the success of the consultative intake solutions portal.
  • Monitor portal usage, user feedback, and relevant data to assess performance and identify areas for improvement.
  • Share regular insights and trends with collaborators through weekly and monthly reports.
Chewy offers equal opportunities. Applicants are considered without bias based on various protected characteristics.To access Chewy's Customer Privacy Policy, please click here.To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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