General informationJob Posting TitleSenior Operations Manager (Government Healthcare / Hybrid)DateThursday, January 11, 2024CityAtlantaStateGACountryUnited StatesWorking timeFull-timeDescription & RequirementsSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.Essential Duties and Responsibilities: - Manage day-to-day operational aspects of a project and scope including facilitating and preparing all planning activities and artifacts. - Oversee and manage large multi-project programs including planning, organizing, staffing, leading, and controlling program activities. - Create and execute project work plans and revise as appropriate to meet changing needs and requirements. - Identify resources needed and assign individual responsibilities. - Develop and maintain a master and individual resource plan and required documents for projects. - Baseline all projects and capture actual metrics for historical metrics and Level of Effort (LoE) forecasting. - Review deliverables prepared by team before providing to management and customers. - Effectively apply the PMI methodology and enforce project standards on all projects. - Prepare for engagement reviews and quality assurance procedures. - Minimize risk exposure on projects. - Communicate relevant project information to management, stakeholders, and customers. - Resolve and/or escalate issues within a reasonable amount of time taking in consideration impact on the project. - Ensure project documents are complete, current, and stored appropriately. - Track and maintain lessons learned and utilize lessons learned on subsequent projects. - Ensure all projects are properly closed out. - Supervise staff by providing direction, input, and performance feedback. - Serve as escalation point to prioritizing workloads and resolving issues. - Act as liaison for assigned vendor(s), including performance and SLA monitoring, and supporting system and business process changes. - Participate in the drafting of vendor contracts, addendums, SOWs, RFPs/RFIs, change requests, and requirements. - Lead continuous improvement teams. Minimum Requirements: - Bachelor's degree in related field. - 7-10 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree.This position is contingent on being awarded the contract.Government Healthcare experience is preferred.This hybrid Role requires 3 days per week in the office.-Compile & create reporting to include internal and external facing-Act as client liaison and interact with client stakeholders to represent MaximusEEO StatementEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.Annual Base Pay Minimum for this Position$120,000.00Annual Base Pay Maximum for this Position$155,000.00
