Customer Service and Business Operations Assistant
- Brookings, SD
- $20.89 per hour
- Permanent
- Full-time
Institution South Dakota State University
Working Title Customer Service and Business Operations Assistant
Posting Number CSA02462P
Department SDSU-University Housing
Physical Location of Position (City) Brookings
Posting TextSouth Dakota State University (SDSU) is seeking a Customer Service and Business Operations Assistant to join the Student Life Building Services team. This position plays an important part in keeping housing operations running smoothly by supporting financial processes, coordinating workflow, and ensuring positive experiences for students, staff, and visitors. With a blend of customer service and behind-the-scenes responsibilities, the role contributes directly to the welcoming and efficient environment that defines campus living.Student Life Building Services (SLBS) supports the residential and campus experience at SDSU by maintaining safe, welcoming, and functional living and learning spaces. The team oversees facility operations, coordinates maintenance and preventive care, and provides responsive customer service to students, staff, and visitors. Through its work, SLBS helps create a campus environment where students can thrive both inside and outside the classroom.This position is located in .Must be authorized to work in the U.S. Sponsorship is not available for this position.Job Responsibilities:
- Support efficient operations by managing the work order system and analyzing data for decision-making.
- Contribute to sound financial management through budget maintenance, purchasing, and administrative processes.
- Keep Student Life Building Services running smoothly by prioritizing workflow and addressing emergent issues.
- Provide excellent customer service and front-line support at the Housing Facility Shop.
- Foster strong campus connections by communicating with departments and partners about projects, events, and emergency needs.
- Help coordinate large-scale projects by issuing notices and managing logistics.
- Promote proactive facility care by establishing and monitoring preventive maintenance deadlines.
- Strengthen team knowledge by training staff on financial processes, including budget management and internal controls.
- Safeguard confidential information during RFP and RFI processes.
- General office procedures;
- Customer service practices;
- Business English, including grammar, spelling, and punctuation;
- Accounting and finance practices;
- Student conduct/legal law knowledge;
- Data management;
- Purchasing practices; and
- Computer software applications and systems, including Microsoft Outlook, Excel, Word, and PowerPoint; Ellucian Banner preferred.
- Interact in a positive, professional manner and provide exceptional customer service;
- Work with minimal direct supervision in a multifunctional environment with interruptions and where priorities may change rapidly;
- Multitask across multiple interactions via in-person, phone, Zoom and email with SLBS and campus staff, students, parents, the public, and more while maintaining composure;
- Efficiently prioritize and manage multiple tasks with competing deadlines;
- Demonstrate strong organizational skills with the ability to complete tasks with close attention to detail and accuracy;
- Communicate professionally verbally and in writing;
- Adapt and be flexible in a culture of change and continuous improvement;
- Maintain confidentiality and exercise discretion;
- Exercise independent judgement in evaluating situations and making decisions;
- Understand, interpret, and communicate rules, regulations, policies, and procedures;
- Learn new applications and systems;
- Demonstrate self-motivation with a record of productivity and regular, reliable attendance;
- Ability to prepare formal written documents and reports; and
- Perform work in the spirit of SDSU's core values; people-centered, creativity, integrity, opportunity for all, and excellence.
Posting Date 08/25/2025
Closing Date 09/15/2025
Open Until Filled No
First Consideration Date
Advertised Salary Starting at $20.89 per hour, depending upon qualifications, plus benefits
Duration of the Term 12 months
If Other, describe duration
Appointment Percent 100
Work HoursMonday- Friday 8am-5pm with possible adjusted schedule to meet the needs of SLBS projects
Typical Hours Worked Per Week
Appointment Type Regular
Scope of Search External (includes Internal)
If internal, define scope of search
This position requires Travel, Overnight stays, Weekends/Holidays, Valid Drivers License, Other
If other, please indicate Adjusted Schedule
Department Description and Cultural Expectationsis the state's largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of a for families, students, young professionals, and retirees, which offers an abundance of attractions and activities.
Equal Employment Opportunity StatementSouth Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing . Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: (605) 688-4128.
Contact InformationFor additional information regarding this position or questions about the online application process, please contact Human Resources at 605-688-4128.