Recovery Support Specialist

Hope Network

  • Grand Rapids, MI
  • Permanent
  • Part-time
  • 2 months ago
About Us

Hope Network Recovery (HNR) provides a full range of services for persons with addiction to help them achieve a maximum level of satisfaction with life. Our continuum of care stretches across the state assisting persons with intensive and varying acuity needs. Whether someone needs 24-hour therapeutic supports, personal care, community living support, benefit and service brokering, brief or short-term counseling, or any of our many community services, our team is there to serve. We do all of this because we believe every person can be more, can do more, can go further than anyone ever imagined. We help people overcome.


The Recovery Support Specialist I is a key associate at Hope Network whose primary responsibilities include: the provision of intervention techniques and support to the person served by Hope Network in a clinical program, transitional and/or long term residential setting, Recovery program or vocational setting. The RSS will provide the appropriate intervention, level of support and/or supervision to support the goals of the patient, ensure their optimal health and safety and assist them to become integrated into his/her community and/or the least restrictive environment. Support and/or assistance may be required in the areas of activities of daily living, communication, cognition, health management, social networking, vocational, leisure time management and community integration that is consistent with the mission, vision and values of Hope Network.



This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned.

1. Regular and predictable attendance is an essential requirement of this position.

2. Demonstrates professional behavior that is consistent with Hope Network’s culture, mission, values, policies and procedures.

3. Review and sign acknowledgment form in Employee Handbook - 3.1 Behavioral Expectations and Commitments and 3.2 Customer Service Expectations - Hope Network Employee Handbook

4. Demonstrates an awareness of and responds to all signs of abuse, neglect or exploitation.

5. Possesses knowledge of and can successfully implement Hope Network Safety Plans and procedures to ensure the safety of the patient at all times, including emergency situations. This may include providing direct supervision to the person served or tracking their whereabouts depending on their assessed level of independence.

6. Read and Sign Policy P.012.N Guidelines For Staff/Consumer Interactions.

7. Knowledgeable of and successfully implements a Person Centered Approach/Individualized Service Plan for each patient.

8. Recognizes communication as a core function of support and uses effective communication skills to establish a collaborative therapeutic relationship with the client and professional relationships with their social support network and any external stakeholders.

9. Promotes the health and wellness of each client in the areas of physical, spiritual, emotional, and social well-being, including, but not limited to: nutrition, medication administration, basic first aid/emergency response, leisure time management, access to recreation activities of interest, meeting spiritual needs and social relationships.

10. Understands the formal and informal assessment practices in order to respond to the acute and/or chronic medical, behavioral, leisure and/or care needs as prescribed and according to training protocols. Assists with information gathering related to the clients outcome measures and reports any medical, behavioral, social concerns to the appropriate team member.

11. References the care plan of the client and/or collaborates with their treatment team to match specific physical/cognitive and/or behavioral supports and interventions to the unique ADL needs of the patient.

12. Demonstrates knowledge of and skill in the implementation of specialized plans and techniques as indicated by the need of the person served or directed by a medical, behavioral or clinical team member.

13. Knowledgeable of crisis prevention, intervention and resolution techniques and is able to demonstrate and match techniques to particular circumstances (i.e. SAMA, Mandt, CPI, de-escalation techniques, etc.)

14. Documents routine and any unexpected/unusual incidents, related to the care of the person served, by following the procedures/requirements as directed by the appropriate Hope Network Service Line (i.e. daily communication logs, Health Care Assessment Form, Health Care Consultation Form, Accuflo, required eCare documentation, outcome data sheets, incident reports. Must possess writing skills that enable the communication of detailed information, critical incidents, physician/clinical instructions.

15. If applicable to service line, is knowledgeable of and able to complete the required billing of services through eCare that may be incurred through prescribed supervision and/or transportation provided.

16. Able to assist the patient in identifying and accessing any formal and/or informal activities of interest that are available.

17. Demonstrates an understanding of the diverse challenges facing patients (e.g., human rights, legal, administrative and financial) and acts as an informal advocate, if necessary.

18. Assists the patient to build on his/her strengths in social relationships with family, fellow residents, fellow day program participants, co-workers and/or community members.

If directed, will communicate the details from any visits between the person served and external supports, both positive and problematic, to the Social Worker, Case Manager or identified team member.

19. Performs tasks necessary to the efficient operation of the facility, as assigned. This includes, but is not limited to: maintaining the cleanliness of the home/program, laundry, meal preparation, ice/snow removal, and managing the assigned work areas and reporting facility repair needs.

20. If applicable, demonstrates knowledge about the educational and career related concerns of the person served and is able to assist in identifying the resources and support necessary to assist the person served to reach his or her personal goals.

21. If applicable, maintain a safe work environment and teach appropriate use of equipment to the person served that is required for their job. Meeting MIOSHA Safety Standards, MSDS requirements are required as outlined by established Hope Network Safety Policies.

22. Actively participates in staff meetings, trainings, new staff orientation and team building when requested.

23. May be required to transport and/or escort the patient to community medical, therapy, vocational or recreation appointments/activities and is expected to report any vehicle issues/concerns.

24. Other duties, as assigned.


For Recovery Support Specialist Rover / Floating positions only:

1. Must be able to travel / float to various sites on an ongoing basis.

2. Must be able to work a flexible schedule to accommodate the needs of the program in which you may be scheduled.

3. HNR Rovers will be assigned to travel/float to and support the program needs of the department.


Educational / Talent Requirements:

1. High school diploma or GED.

2. Valid Driver’s License

3. Must be able to become certified in CPR/First Aid.

4. Must be able to work scheduled shifts, including every other weekend.

5. Must be able to lift 50 lbs non-stationary weight. Ability to bend, twist, stoop, pivot and kneel while bearing weight of persons served. Using proper lifting techniques, possesses the ability to safely transfer persons served. Ability to stand a majority of shift or remain awake when working third shift.

6. Ability to demonstrate empathy for persons served; being sympathetic to their needs and understanding when needed.

7. Ability to demonstrate attention to detail when interacting with patients and completing documentation.

8. Demonstrates critical thinking/problem solving skills; responding to medical and behavioral issues in a respectful manner or that is consistent with treatment plans.

9. Ability to take initiative and action to respond, resolve, and report or follow-up regarding service/treatment concerns, outstanding issues with family or guardians that is consistent with organizational standards and expectations.

10. Ability to work as part of a diverse team; demonstrating respect for cultural differences. Can accept instructions from co-workers and provide direction when required, understanding that the intent is to assure the needs of clients are met.

Work Experience Requirements:

1. Must possess basic computer skills.


Combination 2nd & 3rd

Position Type (Portal Searching)

Regular Part-Time

Hope Network