Bilingual Customer Service Representative

Mom's Meals

  • Des Moines, IA
  • $18.00 per hour
  • Permanent
  • Full-time
  • 7 days ago
The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am. \nPosition Responsibilities may include, but not limited to
  • Handle inbound and outbound customer service calls with our clients placing their meal order
  • Address questions, and provide exceptional customer service
  • Input order information into the appropriate client order screen
  • Document all conversations with client into client information database
  • Ensure all assigned clients are contacted and have an order on file
  • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
  • Work quickly and efficiently without making the client feel rushed
Required Skills and Experience
  • Fluent in Spanish and English (Spoken & Written)
  • High school degree or GED
  • 1 year of previous customer service experience
  • Previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)
  • Clear oral communication skills
  • Previous experience with data entry
  • Prior experience adhering to company policies and showing core values
Preferred Skills and Experience
  • 1 year of previous call center experience
Physical Requirements
  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
\nCompany OverviewMom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.EEOMom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Mom's Meals