Field Service Manager

Kforce

  • Columbus, OH
  • Permanent
  • Full-time
  • 22 hours ago
Kforce has a client that is seeking a Field Service Manager in Columbus, OH. Summary: We are seeking a Field Service Manager to lead day-to-day operations and drive profitability across a designated territory in Ohio. This role is remote but requires residency in Ohio and a valid driver's license. The Field Service Manager will oversee a team of Field Service Engineers (FSEs), including both internal and partner resources, ensuring service excellence and adherence to customer Service Level Agreements (SLAs). The ideal candidate will be a proactive leader with strong analytical skills and a passion for operational efficiency. Key Responsibilities:
  • Manage installation, repair, software loading, and maintenance of ATMs and related products
  • Optimize FSE schedules for coverage and cost control
  • Ensure high-quality service delivery and customer satisfaction
  • Conduct root-cause analysis using data to drive improvements
  • Schedule FSEs for installations and projects
  • Oversee PTO and flex day planning
  • Monitor SLA compliance and customer relationships
  • Manage inventory and approve timecards and expenses
  • Collaborate with regional and internal teams on assigned tasks
  • Maintain flexibility for a 24/7 work schedule
  • Mentor and develop FSEs for career growth
  • Independently manage operations with minimal supervision
  • Maintain company property and responsibly use company credit card
  • Other duties as assigned
  • Bachelor's degree or 5-8 years of field management/supervisory experience
  • Experience managing up to 40 service technicians
  • Experience managing a P&L
  • Background in ATM servicing and SLA management
  • Familiarity with companies equipment such as Cennox, Glory, Dell, Hitachi, NCR, Triton, GRG BANKING, OKI Electric, Euronet is a plus
  • Strong knowledge of technology services and field operations
  • Excellent interpersonal, verbal, and written communication skills
  • Skilled in performance management and HR processes
  • Self-motivated with a positive attitude
  • Strong analytical and organizational capabilities
  • Proven ability to foster team cohesion and positive work environments
  • Willingness to travel as needed
  • Must reside in Ohio (remote work permitted)
  • Must hold a valid driver's license
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Kforce