Patient Appointing Services Clerk
Copper River
- Tacoma, WA
- $18.54 per hour
- Permanent
- Full-time
- Complete outbound calls to facilitate the timely scheduling of specialty appointments in support of specialty referrals generated by an MTF Health Care Provider (HCP).
- Make outbound calls to facilitate scheduling of preventative health appointments and surgery reminder calls
- Scheduling and coordinating appointments with other Puget Sound Military Health System (PSMHS) MTFs to meet beneficiary health care needs within TRICARE access standards
- Patient Appointment Scheduling / Cancellations
- Call routing and documentation
- Secure Messaging Support
- PROOF OF COVID-19 VACCINATION REQUIRED.
- Education:
- High school diploma or General Educational Development (GED) equivalency
- Required Knowledge/Experience:
- Skilled in Word, Excel, Access, and other software programs
- Excellent communication, interpersonal and customer service skills
- Must be able to obtain clearance to access the work site located on a CSMHS military installation and be granted a Common Access Card (CAC).
- Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
- Relevant military experience may be substituted for some requirements
- Preferred Knowledge/Experience:
- Healthcare administrative experience
- Training Requirements
- Technical training which will focus on systems architecture, mandatory system procedures, security requirements, and functional operating procedures to include patient appointing, referral management and clear and legible reporting
- Work Hours:
- PAS services are performed from 6:00 a.m. to 8:00 p.m. Monday through Friday and Saturday and Sunday from 7:00 a.m. to 5:00 p.m. excluding federal holidays
- All staff must have weekend availability as needed