REPRESENTATIVE PLAYER DVLMT

• Greet, welcome, and assist VIP guest and players, explaining the IP Rewards tracking program and provide collateral in accordance with established guidelines.
• Checks in/out VIP guests, effectively and efficiently.
• Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
• Pre-register rooms and prepares VIP arrival list.
• Responsible for the input of hotel reservations from Hosts and Junket Reps.
• Provide reservations for VIP guests, to include restaurants and spa.
• Work closely with Marketing, Player Development, Hotel and F&B and Transportation.
• Build relationships and rapport with target players utilizing contact strategy through personal contact, telemarketing and written correspondence.
• Monitors and assigns suites and cabanas based on PD guidelines.
• Monitor and update guest information records to accurately reflect gaming profiles.
• Leverage property programs and special events to target players.
• Administer comps to qualified players based on Player Development guidelines.
• Collaborate with work-group and support departments to ensure player satisfaction.
• Communicate relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Demonstrate positive and enthusiastic demeanor to guests, both internal and external at all times.
• Ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.
• Ensure guests are aware of events and supports execution through attendance and follow-up.
• Initiate customer feedback appropriately.
• Maintain confidentiality of player accounts, files, records and lists.
• Maintain high standards of courtesy, professionalism and discretion in all communications to, about, or with guests including their arrangements and finances.
• Responsible for the distribution of entertainment tickets for a select group of players.
• Develop and maintain a select group of Players determined by Management.
• Seek out target players on the casino floor and enroll them in the IP Rewards Club.
• Assist in coordination of events, promotions, entertainment, player parties, drawings, and Entertainment.
• Perform other duties as assigned by management.

• Greet, welcome, and assist VIP guest and players, explaining the IP Rewards tracking program and provide collateral in accordance with established guidelines.
• Checks in/out VIP guests, effectively and efficiently.
• Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
• Pre-register rooms and prepares VIP arrival list.
• Responsible for the input of hotel reservations from Hosts and Junket Reps.
• Provide reservations for VIP guests, to include restaurants and spa.
• Work closely with Marketing, Player Development, Hotel and F&B and Transportation.
• Build relationships and rapport with target players utilizing contact strategy through personal contact, telemarketing and written correspondence.
• Monitors and assigns suites and cabanas based on PD guidelines.
• Monitor and update guest information records to accurately reflect gaming profiles.
• Leverage property programs and special events to target players.
• Administer comps to qualified players based on Player Development guidelines.
• Collaborate with work-group and support departments to ensure player satisfaction.
• Communicate relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Demonstrate positive and enthusiastic demeanor to guests, both internal and external at all times.
• Ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.
• Ensure guests are aware of events and supports execution through attendance and follow-up.
• Initiate customer feedback appropriately.
• Maintain confidentiality of player accounts, files, records and lists.
• Maintain high standards of courtesy, professionalism and discretion in all communications to, about, or with guests including their arrangements and finances.
• Responsible for the distribution of entertainment tickets for a select group of players.
• Develop and maintain a select group of Players determined by Management.
• Seek out target players on the casino floor and enroll them in the IP Rewards Club.
• Assist in coordination of events, promotions, entertainment, player parties, drawings, and Entertainment.
• Perform other duties as assigned by management.

• Minimum Age 21 years old.
• High School diploma or equivalent, required.
• Prior experience in Casino Marketing and Hotel reservations, required.
• Must be able to speak, read, write and understand English.
• Strong communication and superior guest service skills required.
• Must possess strong organizational, written and oral communication skills.
• Must be computer literate with proficiency in Outlook and Microsoft applications
• Must have knowledge of operating basic office machinery; i.e. fax, copier, printer, adding machine.
• Must possess knowledge of LMS and Patron Management.
• Must possess the ability to determine overall value of a casino guest for comp purposes.
• Must be able to work weekends, holidays and extended hours as needed.
• Must be able to work independently and perform essential functions without direct supervision.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Boyd Gaming