Customer Service Representative
Serenity Healthcare
- Provo, UT
- Permanent
- Full-time
Onsite - Provo, UTAre you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that puts the quality of care at the forefront, all while revolutionizing the industry through alternative treatment options that impact those struggling with their mental health. As a Customer Service Representative, get ready to be the hero who connects individuals to life-saving treatments and brings hope to those who need it most.
But wait, there's more! Picture this: treatments delivered in spa-like clinic settings, creating a world-class experience that will blow your mind. Say goodbye to the traditional and hello to a new era of healthcare!Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.As a Call Center Agent, your mission is to:
- Connect individuals with lifesaving treatments
- Engage in delicate conversations with active listening
- Use critical thinking to answer questions and concerns of patients
- Be the go-to person, bridging the gap between patients and their providers
- Handle various tasks, including: Recording important information into EMR systems, scheduling appointments, assisting with medication refills, etc.
- Be a guiding light for patients in need
- At Serenity Healthcare, our perks include:
- Competitive wages
- Insurance benefits with 90% of your premium paid by Serenity (Dental, Vision, Medical)
- Countless opportunities for career advancement
- Generous paid time off, including:
- 10 PTO days annually
- 10 major holidays off- A total of 20 days off each year to work hard and play hard!
- High School Diploma/ GED.
- Proven experience in a high-volume customer service industry- Think Retail, Travel and Hospitality, Restaurant, Food and Beverage, Contact centers, etc.
- Excellent verbal and written communication, and basic math skills.
- Previous experience working with computer-based information systems.