Senior Specialist, Sales, Wayfair Stores
- Wilmette, IL
- $22.00 per hour
- Permanent
- Full-time
- 🎯 Drive Sales Leadership & Result: Exceed individual KPIs and sales targets while coaching the team toward consistent, strong performance.
- 🛋️ Lead by Example on the Floor: Showcase expert product knowledge and consultative selling to inspire customers and teammates alike.
- 📚 Mentor Sales Associates & Specialists: Coach team members on selling strategies, customer engagement, and in-the-moment service execution.
- 🤝 Foster Collaboration & Team Energy: Contribute to a positive, inclusive environment by encouraging shared wins and cross-functional partnership.
- 🗣️ Deliver Exceptional Customer Experiences: Tailor each interaction by understanding customer needs and recommending personalized solutions across platforms.
- 💡 Champion Product Expertise: Stay current on furniture trends, new launches, and design concepts to support customer education and sales.
- 📦 Support Operational Excellence: Assist with floor sets, replenishment, and store presentation standards to create a seamless shopping experience.
- 🧠 Leverage Data & Tools to Improve Performance: Use sales tools and CRM systems to monitor metrics, track customer activity, and refine selling approaches.
- 📅 Demonstrate Professionalism & Reliability: Maintain consistent, dependable attendance and proactively communicate to support store operations.
- 🆘 Problem-Solve in the Moment: Step in to de-escalate issues and ensure resolution, reinforcing customer trust and loyalty.
- 🏅Leadership & Coaching Experience: 2-4 years of experience leading or mentoring teams in a fast-paced, goal-driven retail or design setting.
- 🛒 Sales & Customer Engagement Expertise: A proven track record of exceeding sales targets through proactive, solution-based customer interactions.
- 🧠 Business Acumen & Strategy: Strong ability to analyze KPIs and apply insights to improve individual and team performance.
- 🎨 Product & Design Knowledge: Comfort and confidence working with home furnishings and design solutions, with a passion for style and function.
- 💬 Exceptional Communication Skills: Clear, thoughtful communication skills that elevate both customer interactions and team collaboration.
- 🧩 Problem-Solving Agility: Adaptable, quick-thinking, and able to manage multiple priorities without compromising service quality.
- 🖥️ Tech Savvy: Experience using CRM systems, design tools, POS, and Microsoft or Google Suite tools to drive results.
- 📅 Schedule Flexibility: Willingness to work evenings, weekends, and holidays based on evolving business needs.
- 💪 Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
- 🧎 Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
- 📦 Lifting Ability: Must be able to lift and/or move up to 50 lbs regularly.
- 👀 Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
- 🌡️ Temperature Flexibility: Comfortable in environments with varying temperature conditions.
- 🔊 Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
- ⚠️ Safety Awareness: Minimal exposure to workplace or environmental hazards-must adhere to all safety protocols.
- 💰 Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
- 🚀 Career Growth: Access professional development and advancement opportunities to help you grow with us.
- 🩺 Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
- 🌴 Time to Recharge: Start accruing paid time off immediately-because work-life balance matters.
- 💼 401(k) with Company Match: We'll match up to 4% to help you plan for your future.
- 🎓 Tuition Reimbursement: Eligible after 6 months of employment-learn, grow, and get support along the way.
- 🛒 Wayfair Employee Discount: Save big on the pieces you love-plus get 10% off at our in-store restaurant 🍽️.
- 👶 Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
- ✨ And So Much More: We've got more good stuff where that came from! NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!