Events Volunteer, Stoke Patrol Team
- Enumclaw, WA
- Permanent
- Full-time
Position Title: Event Volunteer: Stoke Patrol TeamBusiness Unit: EventsPosition Reports to: Events & Partnerships Manager, Events Specialist, Events CoordinatorLocation: Crystal Mountain, WAThis is an unpaid volunteer position with a minimum requirement of 60 hours to be completed before Memorial Day.JOB SUMMARYEvent Volunteers for the Stoke Patrol Team will assist in the execution and logistical needs of events that uphold the Crystal brand and values. This role plays an important part in bringing Crystal Mountain's brand to life by embodying its personality and identity-authentic, confident, inclusive, playful, adventurous, skilled, human, and honest-at our live guest-facing events.JOB QUALIFICATIONS:Highly detail-oriented and able to multi-taskHandle guest questions and set expectationsProfessional communication skills are mandatoryThe position requires a mature, dependable, flexible, team-oriented person who is able to stay calm under pressureMust be available for varied shifts and days of the week, including mid-weekAbility to ski or ride is preferredJOB DUTIES AND RESPONSIBILITIES:Participate in the production of one (1) summer event at Crystal Mountain (June - September)Participate in the production of events and/or activations at Crystal Mountain for a minimum of 60 hours per winter season throughout the 25/26 winter season (November - May)Mandatory availability:November 8, 2025 (season kick-off event)All weekends in AprilAssist with all phases of event execution, including but not limited to:Event set-up and breakdown (tables, tents, signage, décor, activity stations, etc.)Supporting vendor load-in and load-out logisticsCoordinating with event leads to maintain a safe and efficient event siteEngage with guests throughout the event by creating a welcoming, lively, and positive environment, which may include:Greeting and assisting guests with directions and informationEncouraging participation in activities, socializing with attendees, and fostering community connectionsSupporting guest-facing experiences such as dancing, games, and interactive programming to elevate event energyTag @crystalmountain (and #crystalmountain) on all posts + stories; Location tag Crystal Mountain Resort on posts and storiesPERFORMANCE CRITERIA:Respond to guest inquiries in a professional and timely manner, and manage guest expectationsGeneral understanding of resort operation hours, venues, services and events, or where to direct guests for more information for guest services purposesWillingness to learn and share feedback and other information with team and managementUphold company and departmental policy at all times; demonstrate support for company mission and valuesWillingness and ability to be part of and contribute to a successful teamWork under stressful conditions without creating tension among fellow employees, vendors, and supervisorsCommunicate in a pleasant and efficient mannerPresent company policy diplomaticallyUtilize good verbal communication skills and phone etiquetteWilling to accept new and varied responsibilitiesPHYSICAL DEMANDS AND WORKING CONDITIONSThis position may be required to work evenings, weekends, and holidays.Office Environment:Able to lift, carry, or otherwise move and position a minimum of 50 pounds per shiftAbility to work for extended periods of time sitting, bending, reaching, and speaking on a constant basisTalking and hearing occur continuously in the process of communicating with guests, supervisors, and other employeesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.OTHER DUTIES AS ASSIGNEDThis position description is an overview of the scope of responsibilities for the role described above. With the evolution of Crystal Mountain, the responsibilities of this position may change, as may the dates associated with many of the tasks.Crystal Mountain is an Equal Opportunity Employer.