District Operations Supervisor - HVAC Controls
Daikin
- Bowie, MD
- Permanent
- Full-time
- Manage a team of 2-6 technicians.
- Provide leadership and supervision to technician team and responsible for the team's development and training.
- Responsible for performance management of technicians (i.e. goals setting, performance reviews, performance management) in a timely manner
- Act as the escalation contact for customer issues or concerns.
- Quote all small jobs under $100,000 turned in from the technician team.
- Review incoming sales leads from the technician team and give to sales team when they exceed $100,000.
- Oversee quotation of call-in work, transactional sales (not requiring SSR skills), and assign talent as needed to ensure that quotes are delivered to customers on a timely basis.
- Support sales through job quotation and estimation.
- Approve estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost, and provide feedback to the District Manager.
- Establish project timelines, meet with customers to communicate and coordinate project schedule.
- Manage projects, assign technicians, oversee]ordering of equipment and material, and assure that proper customer sign-offs are secured per JSOX requirements.
- Provide consistent interface with current customer base and establish effective working relationships in order to identify additional selling opportunities.
- Ensure that maintenance contract commitments are fulfilled, and inspections are completed on time. Provide input to Service Coordinator on scheduling activity of technicians.
- Oversee contract renewal, escalation and upgrades on assigned house accounts.
- Work with the technician team to generate pull-through service and repair work on existing house accounts. Manage Tech Tip program and lead customer care initiatives.
- Support technician training by coordinating training Regional Trainer. Report training plan and budget to DM.
- Work with Account Managers and the District Manager in order to resolve customer issues, including customer visits.
- Provide weekly job status, revenue and warranty recovery report to DM.
- High School or GED
- 8+ years of progressive experience as a technician or related role in the HVAC industry required.
- 2+ years of prior experience managing technicians or employees in a similar role required.
- Extensive knowledge of HVAC building automation systems
- 4 Year / Bachelor's Degree