Implementation Specialist
- Dallas, TX
- Permanent
- Full-time
- A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.
- Professional development for career growth and advancement
- Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays
- Collaborate with Implementation Consultants and team members to execute implementation plans and meet client needs
- Provide first-line support for client questions during implementation and ensure timely resolution or appropriate handoff
- Help gather and validate client data, configuration preferences, and other key inputs needed for system setup
- Maintain accurate documentation of client training activities in alignment with Quality Management System (QMS) standards
- Escalate client concerns or risks to appropriate internal stakeholders to ensure client satisfaction
- Support the preparation and follow-up for onsite visits and virtual sessions led by Implementation Consultants
- Develop working knowledge of Axxess products, services, and industry best practices
- Bachelor’s degree required
- 3+ years of Home Health. Home Care, Hospice, or Palliative industry experience required
- Experience in a support, training, or customer-facing role preferred
- Familiarity with medical billing and basic understanding of Medicare, Medicaid, and private insurance
- Proficient in using cloud-based systems and CRM tools
- Strong communication, time management, and organizational skills
- Ability to work effectively in a fast-paced, collaborative environment
- Occasional travel may be required for team meetings or client support (less than 25%)