Operations Specialist

360 Blue

  • Big Sky, MT
  • $25.00-27.00 per hour
  • Permanent
  • Full-time
  • 5 days ago
Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.Operations SpecialistBig Sky, MTFull TimeDestination ManagementEntry LevelNatural Retreats is looking for an Operations Specialist to join our team in Big Sky, MT! Operations Specialists ensure all guests and owners receive amazing customer service in all aspects of their stay from arrival to departure. Come join the best luxury vacation rental home management company!COMPENSATION: $25.00 - $27.00 / hr.BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums!
  • 15 vacation days
  • 9 holidays
  • 7 sick days
  • 5 NR Days with a $1,500 allowance to book a NR/360 Blue vacation home!
  • Maternity AND Paternity Leave
  • Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
  • Dental
  • Vision
  • Flexible Spending Accounts (medical and dependent care)
  • 401K retirement plan options with 3.5% company match
  • Short and Long-Term Disability Insurance (100% company paid)
  • Basic Life Insurance Policy of $50,000 (100% company paid)
  • Supplemental Life Insurance (Employee, Spouse, Child)
  • Company Cell Phone
ESSENTIAL FUNCTIONS:
  • To be a brand ambassador, promoting all NR locations and services to guests/colleagues alike
  • Ensure that all guests and owners receive amazing customer service in all aspects of their stay from arrival through to their departure
  • Communicate with guests on the phone and electronically
  • Resolve guest complaints, concerns, etc. to improve the guest experience and escalate any necessary concerns to the respective party
  • Gain and maintain a strong working knowledge of the destination and be able to effectively communicate this to guests and other departments within Natural Retreats
  • Ensure all properties are ready, prepped, correctly setup, and staged according to Natural Retreats brand standards in a timely manner prior to every guest and owner arrival
  • Deliver branded amenities to homes prior to guest stays
  • Perform complete inspections following guest departures to ensure no damage to property has occurred and work with Guest Experience team and the GM/PM to rectify any issues encountered
  • Perform weekly Home Inspections as per OMAs
  • Ensure all NR brand standards are met in terms of safety, cleanliness, and sanitation
  • Record all guest and owner communications called into office and enter in NRES/Salesforce and follow up with Guest Experience team to ensure the loop is closed with the guest
  • Responsible for detailed knowledge of property inventory, location, amenities etc.
  • Ensure all homes are guest ready and be responsible for processing work orders for maintenance and housekeeping issues and follow through that all work orders are completed
  • Approve, code, and submit invoices/Amex expenses in Concur as assigned
  • Work with the General Manager/PMs to oversee owner and guest services and fulfill owner and guest requests
  • Assist with all aspects of maintenance including but not limited to:
  • Reset Wi-Fi routers and modems
  • Reset and program cable and satellite TV receivers
  • Perform light plumbing repairs
  • Read and interpret equipment manuals and work orders to perform required maintenance and service
  • Diagnose problems. Replace or repair parts, test, and make adjustments
  • Participate in snow and ice removal around the managed properties and around the office as needed
  • Work Orders
  • Facilitate work orders as assigned
  • Create work orders for maintenance team and/or vendors
  • Provide open, honest, and timely communication to all departments and central teams
  • Manage any stocks of consumable items such as lightbulbs, batteries, dishes, etc. efficiently and within budget, assigning appropriate charges to owners as required by applicable deadlines
  • Manage the upkeep, maintenance, and inventory of the property, and in conjunction with owners, replace items where necessary using approved suppliers and equipment
  • Conduct property inspections within a timeline outlined by the GM/PM and as outlined in our management agreements
  • Work with GM/PM to ensure all owner charges are entered timely and accurately and posted to monthly owner statements
  • Assist with conducting investigations and complete reports according to Natural Retreats’ policies in the event of accidents or injuries to guests in coordination with site management
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.EXPERIENCE & SKILLS:REQUIRED
  • Valid driver’s license
  • Proficiency in Microsoft Office Suite
  • Excellent organizational skills with the ability to effectively record and catalogue documents on work performed
  • Ability to pass pre-employment testing which may include drug testing and/or background screening
  • Excellent communication skills, both oral and written
  • Ability to work independently and as a team
  • Outstanding customer service
  • Ability to effectively prioritize and take a proactive and flexible approach to both job duties and problem-solving
  • Basic knowledge of audio/visual, electrical, plumbing, mechanics, and appliance repair
  • Highly self-motivated and autonomous with a keen attention to detail
  • Ability to manage time effectively and meet deadlines in a fast-paced environment
  • Ability to be flexible with hours of work varying, especially during peak season
  • Ability to lift 25 lbs.
DESIRED
  • Previous experience in a similar role
  • Experience in the hospitality industry
  • Basic troubleshooting knowledge of internet routers
HOURS OF WORK:This is a full-time position. This position will be expected to work 9:00 AM - 5:30 PM. After training, the team member will be expected to participate in some evening and on-call hours shifts. Weekends will generally be busy with guest arrivals and departures and are considered working days. We encourage all team members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. Exact daily schedules may vary from season to season and differ from in-season to off-season.**To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.**As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to hr@naturalretreats.com.Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.ApplyApply for this positionRequired*Apply with IndeedFirst Name*Last Name*Email Address*Phone*Address*Resume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orCover LetterDo you have a valid driver's license?*What's your citizenship / employment eligibility?*Are you 18 years of age or older?*LinkedIn Profile URL:Desired salary*Earliest start date?*Can you work weekends?*In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*150Do you have at least 3 years of driving experience?*Do you live in close proximity to Big Sky, MT or have immediate plans to relocate to the area in order to fulfill the requirements of the job?*Are you a current Natural Retreats / 360 Blue team member?*How did you hear about this opportunity?*The following questions are entirely optional.To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. .GenderRace/EthnicityHuman Check*I consent to be contacted over SMS/Text for this job.This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers.

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