Van Andel Institute (VAI), a world-class biomedical research institute, located in Grand Rapids, Michigan, is dedicated to improving human health. We are pioneers in the fight against cancer, Parkinson's, and other diseases. We are committed to inspiring the next generation of scientists and educators.Security Department is seeking to hire a Full time Security Center Operator.Van Andel Institute’s Security Department supports the Van Andel Institute’s Scientific and Educational mission by protecting the assets of the Institute: people, property, and information through consistent quality service 24 hours a day - 365 days a year.As a Security Center Operator, you will run a Security Operation Center monitoring Security, Fire, and Building control systems. Dispatch and coordinate responses to alarms, incidents and emergencies and send incident notifications in real time. You will provide assistance and clarification to employees, visitors and customers regarding security services as well as procedures, rules and regulations. You will be cross trained to support the front desk operations and respond to calls for service as assigned.What is Required· Associate’s Degree or equivalent preferred with 2+ years of customer-facing experience in retail, hospitality, insurance, healthcare, or related industries.· Customer service experience· Critical thinking skills· Curiosity/desire to learn· Written and verbal communication skills· Ability to adapt to changing priorities· Flexibility to support the team· Experience working with various computer software and systemsScheduleThis is a 3rd shift full-time position with weekend work included. Typical schedule:Payroll week 1· Sunday 0000-0800· Tuesday 0000-0800· Wednesday 0000-0800· Thursday 0000-0800· Friday 0000-0800Payroll week 2· Sunday 2000-0000· Monday 0000-0800· Tuesday 0000-0800· Friday 0000-0800· Saturday 0000-1200Flexibility to shift start/end times to support the team is a bonus.The team provides services 24 hours/day, 7 days/week, and 52 weeks/year (weekends and holidays included). Work shifts are normally 8-12 hours in duration but may be extended in the event of an emergency, personnel shortage, workload, or work-in-progress. Availability and willingness to be flexible with scheduling is preferred..What you will get· $18-22 per hour (full-time non exempt)· Comprehensive· Paid Time Off· Paid Parking (hard to find in downtown Grand Rapids)· Many other perks (café, gym)· To be part of an organization which serves as a guiding light of hope and bring about scientific discoveries that will benefit future generations.About Van Andel InstituteEstablished in Grand Rapids, Michigan, in 1996 by the Van Andel family, VAI is now home to nearly 500 scientists, educators and support staff, who work with national and international collaborators to foster discovery. The Institute’s scientists study the origins of cancer, Parkinson’s and other diseases and translate their findings into breakthrough prevention and treatment strategies. Our educators develop inquiry-based approaches for K–12 education to help students and teachers prepare the next generation of problem-solvers, while our Graduate School offers a rigorous, research-intensive Ph.D. program in molecular and cellular biology.VAI is committed to excellence through broad participation and diverse perspectives. We welcome applications from individuals of all backgrounds and experiences who share our passion for innovation and collaboration.Van Andel Institute is an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer.As Van Andel Institute is a drug free employer, all prospective new employees undergo a urinalysis/drug test as part of our pre-employment process. This is a 7-panel drug screen and it includes testing for Marijuana, Cocaine, Amphetamines, Opiates, PCP, Barbiturates, and Benzodiazepines.About Grand Rapids, MIVan Andel Institute is in downtown in the center of the . A remarkable combination of a cosmopolitan atmosphere and small-town warmth, is known for its philanthropic and sustainability-driven community. It’s fun affordable and family-friendly.Located on the banks of the Grand River, offers all the big-city excitement you'd expect from a million-resident metropolis, featuring hundreds of restaurants and nightspots, theaters, museums, sports and concerts. The safe and clean downtown is surrounded by an eclectic mix of walkable neighborhoods and natural areas. The downtown area is safe and clean with an eclectic mix of walkable neighborhoods and natural areas.
