Guest Service Agent

Grande Cayman Resort

  • Myrtle Beach, SC
  • $16.00 per hour
  • Permanent
  • Full-time
  • 8 days ago
Overview:Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests. Responsibilities:Guest Service Agent responsibilities include, but are not limited to:Greet and interact with guests in a genuine, friendly, and professional mannerBlock guest rooms and process guest registration and room assignments, accommodating special requests whenever possibleProcess guest check-outsProcess accurate transactions, including but not limited to cash and credit card paymentsConduct call-backs to inquire about guests’ experiencesResolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etcSubmit housekeeping and maintenance work order request formsVerify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent informationInventory guest room keys according to policy and request re-keying as necessaryAssist with responsibilities and duties in the absence or heavy volume in other front office areasOther duties as assigned Qualifications:What are we looking for?
  • Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
  • Previous Guest Services/ Customer Service experience preferred
  • Previous computer skills and knowledge preferred
Strong attention and care to detailsPassion for providing exceptional service to guests and team membersProven job reliability, diligence, dedication, and attention to detailTeamwork and collaborationMust be able to communicate clearly and professionally with guests, coworkers and supervisorsWhat can you look forward to?All team members enjoy WEEKLY PAY!Qualifying team members may enjoy the following benefits:
  • Medical and Dental insurance
  • Supplemental insurance plans (ex. Vision, Life, etc…)
  • Paid Time Off
  • 401(k) retirement plan with company match
  • Bereavement Leave
  • Jury Duty Pay
  • Employee Assistance Program
  • David L. Brittain Scholarship Program
  • Tuition Reimbursement
  • Resort Accommodations Discount
  • And more!
Why choose Brittain?WE ARE MORE THAN JUST A WORKPLACE…We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!Complete your application for one of our immediate openings, and sign up to receive notifications about featured job opportunities here:Connect with us! @brittainresorts | | | |We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify. Posted Salary Range: USD $16.00 - USD $16.00 /Hr.

Grande Cayman Resort