1020661790 Kirby Parkway, Memphis, Tennessee 38138TruGreen accepts applications on an ongoing basis.Job DescriptionTruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"Position OverviewMaintain and monitor end-user workstations and productivity on network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Perform responsibilities in accordance with all company standards, policies and procedures. A proven self-starter with a strong customer service focus.ResponsibilitiesRespond to inquiries via chat, email, or phone.Install and configure device software using System Center Configuration ManagerInstall and configure hardware (IE: Network, Mobile, PC, and Server hardware)Troubleshoot, resolve, or escalate issues within the expected Service LevelsTroubleshoot, resolve, or escalate wireless network/internet connectivity issuesTroubleshoot, resolve, or escalate application issues within the expected Service LevelsProvide instruction to aid associates in resolving their technical issuesProvide additional IT support to Executive leadersWriting, editing, and revising knowledgebase articleSupport the implementation of new solutions or applicationsPerform regular upgrades to ensure systems remain updatedEngage 3rd party partners to escalate issues or provide work assignmentsMaintains confidentiality about the information being processed, stored or accessed by the end-users on the network.Configuring network printers and file sharesEstablish accounts for new associates and assist with password or login problemsRecommended procedure modifications or improvementsCompetenciesCustomer Focus/Sales GrowthResults Orientation/Sense of UrgencyChange MasteryIntegrity/ValuesProblem Solving and Decision MakingEducation and Experience RequirementsA high school diploma or equivalent work experience3+ years of practical experience in a technical support roleRelevant certifications (e.g. CompTIA A+, Cisco Certified Network Administrator, CCNA, Microsoft Certified Solutions Associate, MCSA) are preferredWorking knowledge and expertise with a variety of software, hardware, and applicationsExperience with LAN/WAN networks and basic network protocols, i.e., TCP/IP, DNS, DHCP, etcAnalytical skills to study problems, document, and identify solutionsWillingness to work occasional after-hours/weekend shiftsTeam-oriented attitude to help other associates and departments with technical problemsStrong interpersonal communication and relationship-building skillsKnowledge, Skills, and AbilitiesAbility to provide quality customer serviceKnowledge and ability to cope with and resolve escalated customer service issuesConflict resolution skillsKnowledge of company products and servicesAttention to detail and accuracyStrong Written and verbal communication skillsComputer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)Time management skillsRegularly required to:Sit, stand and walkUse hands and arms to handle, feel or reachSpeak and hearUse close vision abilitiesPhysical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to:Sit, stand and walkUse hands and arms to handle, feel or reachSpeak and hearUse close vision abilitiesOccasionally required to:Lift or move up to 25 lbsStoop, kneel, crouch or crawlThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Noise level - Low to moderateAdverse Conditions - MinimalAbility to speak, read and write fluently in English is required.You MUST BE physically located in the United States while performing this job.TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.Pay Ranges $54,983.00 - $91,638.00This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit ).California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.TruGreen performs pre-employment testing.To view our disclaimer,
