A Carter Lumber Administrative Assistant is responsible for providing administrative support which includes entering and generating quotes/orders, confirmation calls, assisting sales reps/office staff and providing excellent service to customers. This is accomplished by having constant communication with plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.Requirements:
Excellent telephone and customer service skills
Strong organizational and planning skills
Ability to multi-task; strong time management skills
Strong attention to detail
Exceptional written and verbal communication skills
Knowledge of Microsoft Office including Outlook, Word, and Excel
Previous customer service experience
Responsibilities:
Assists in creating orders in management system
Confirms deliveries with customers
Prints required layouts and documentation daily
Ensures the paperwork process is running smoothly
Answers office phone calls and directs calls accordingly
Assists customers by providing information on products, stock, and lead times
Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of
Performs clerical duties such as data entry, filing, copying, and faxing
Benefits (full-time employees)
Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
