Strategic Program Manager, Telco

• Bachelor’s degree: Advanced degree or MBA preferred.
• PMP or PgMP, Agile, SAFe, or ITIL certifications a plus.
• 5+ years managing telecom infrastructure or central office projects.
• Strong understanding of central office environments including space/power/cabling/fiber and ethernet.
• Experience managing and leading large multi-site deployments for infrastructure projects scaling at least 1000 sites for external customers.
• 10+ years in program/project management, with 5+ years leading large, complex, cross-functional IT or infrastructure programs in a Professional Services and/or Managed Services environment.
• Ability to lead and develop high-performing teams, manage executive stakeholders, and drive strategic outcomes in matrixed environments.
• Strong experience in budgeting, forecasting, and financial reporting for multimillion-dollar programs.
• Knowledge of IT infrastructure, governance, risk management, and program planning tools (e.g., MS Project, Smartsheet, Power BI).
• Exceptional interpersonal, communication, and conflict-resolution skills, with a high degree of emotional intelligence.
• Ability to engage with executive stakeholders and translate complex infrastructure programs into clear concise narratives.

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

• Ability to align telecom infrastructure programs with enterprise strategy, ensuring central office initiatives support broader business initiatives. (service readiness, network expansion, cost optimization)

• Drive clarity and momentum in ambiguous environments by shaping strategy, guiding decision-making, and navigating change.

• Defines and implements governance structures based on program and stakeholder needs.

• Manages program resourcing, ensuring alignment to priorities and operational needs.

• Proactively identifies and mitigates program-level risks, issues, and critical dependencies.

• Build and nurture authentic, trusted relationships with sponsors, business owners, clients, and internal teams.

• Facilitate seamless cross-functional collaboration and decision-making to maintain program momentum and strategic alignment.

• Maintain regular, executive-level communications, providing transparency on progress, risks, and key decision points.

• Leverage emotional intelligence (EQ) to influence outcomes, resolve conflicts, and drive stakeholder engagement across complex landscapes.

• Leads end to end program oversight of telecom infrastructure initiatives, including deployments and upgrades across multiple interconnected projects.
• Serve as the primary point of contact for Tier 1 Telco clients. Managing executive-level relationships and resolving escalations.
• Maintain a deep understanding of telecom technologies (fiber, cloud, OSS/BSS/central office)

• Oversee and can create program schedules, resource planning, and critical path analysis to ensure operational excellence.

• Applies structured problem-solving and issue-resolution practices to maintain program momentum.

• Championing a culture of relentless curiosity and continuous learning within delivery teams to foster innovation and agility.

• Lead, inspire, and develop Project Managers and Coordinators, holding teams accountable while cultivating respect and resilience.

• Promote team growth through collaboration, mentorship, coaching and purposeful skill development across all delivery functions.

• Recognizes and cultivates high-potential talent within the program to build a resilient, future-ready delivery organization.

• Provides full oversight of program financials, including budgeting, forecasting, and reporting.

• Ensures financial performance aligns to program goals and strategic objectives, proactively identifying cost risks and opportunities.

• Communicates financial status and implications to sponsors and stakeholders clearly and effectively.

• Understand the resource plan needs and make recommendations to optimize cost allocation.

• Establishes standardized mechanisms for status tracking, risk monitoring, and performance reporting.

• Creates and delivers executive dashboards, synthesizing program health, achievements and strategic insights.
• Lead program level QA and engagement reviews to ensure standards are upheld.

• Anticipates client needs and delivers business-aligned, practical solutions that enhance customer satisfaction and strengthen relationships.

• Drives continuous improvement efforts to maximize efficiency, increase value delivery, and improve stakeholder engagement across programs.

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