Job Title: Customer Service RepresentativeReports to: Club ManagerStatus: Full Time/Part Time/Non-Supervisor/Non-ExemptJob SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and Responsibilitiesยท Greet/meet potential members, providing a great customer experience.ยท Handle front desk related tasks:o Answering phone calls in a polite and friendly manner to assist with questions or concerns.o Taking info calls and tourso Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.ยท Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.ยท Help maintain the neatness/cleanliness of the club.Essential Behavior Requirementsยท Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.ยท Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.ยท Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.ยท Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.ยท Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum Qualificationsยท Honesty and good work ethicยท Strong customer service skillsยท Basic computer proficiencyPhysical Demandsยท Standing and walking at least 75% of the shiftยท Talking in person or on the phone at least 75% of the shiftยท Must be able to lift to 50 lbs. less than 30% of the time.Benefitsยท Dollars for Scholars Programยท Employee Appreciation Programยท Free Membership for self and one family member or friendยท Team Member Support Teamยท Health, Dental and Vision Insuranceยท Critical Illness Insuranceยท Short Term Disability Insuranceยท Accident Insuranceยท Voluntary Life Insuranceยท Pet Insuranceยท HSA - Advancement OpportunitiesCheck us out on LinkedIn at:
