Front Desk/Receptionist
Healthy Mind Foundation Limited
- Baltimore, MD
- $15.00-17.00 per hour
- Permanent
- Full-time
- Greeting clients, visitors, and staff with a warm and friendly demeanor.
- Managing the reception area, maintaining a professional and organized appearance.
- Answering and directing incoming calls to the appropriate departments or individuals.
- Scheduling appointments and managing the appointment calendar using electronic systems.
- Registering new clients, verifying insurance information, and obtaining necessary documentation.
- Collecting co-payments, handling payments, and issuing receipts accurately.
- Assisting clients with filling out intake forms and providing them with necessary information.
- Coordinating with clinical staff to ensure a seamless flow of appointments and services.
- Maintaining confidentiality of sensitive client information and adhering to HIPAA regulations.
- Keeping track of office supplies and placing orders as needed.
- Assisting with administrative tasks such as filing, data entry, and documentation.
- High school diploma or equivalent required; associate's degree or higher preferred.
- Previous experience in a front desk or receptionist role, preferably in a healthcare or mental health setting.
- Excellent interpersonal and communication skills, both in person and over the phone.
- Strong organizational skills and attention to detail.
- Proficiency in using electronic scheduling and documentation systems.
- Ability to handle confidential information with discretion and professionalism.
- Empathy, patience, and a genuine desire to support individuals seeking mental health services.
- Ability to multitask, prioritize tasks, and handle stressful situations calmly.
- Familiarity with HIPAA regulations and compliance in a healthcare setting.
- Competitive compensation package
- Professional development opportunities
- Supportive and collaborative work environment
- Meaningful work contributing to mental health and well-being