Customer Service Staffing Representative (Onsite) - Part Time - Lakewood, WA
PeopleReady
- Lakewood, WA
- $18.75 per hour
- Permanent
- Part-time
- Be a customer service rock star! Provide exceptional customer service to existing customers and associates by maintaining regular communication and fostering strong relationships.
- Navigate multiple operating systems, including our Applicant Tracking System (ATS), our staffing app - JobStack, our text alert system and more.
- Take inbound orders from new and existing customers and enter them into our system.
- Proactively help to grow our business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns.
- Proactively recruit new applicants by developing creative recruitment tactics. When needed, make high volume outbound phone calls and messaging via our work alert technology to find qualified workers when trying to fill a job order.
- Match applicants with our customers open positions and ensure that the match works great for both the job seeker and our customer.
- Process payroll for our temporary workers in a timely manner according to standardized payroll processes.
- Promote a culture of safety by always keeping safety and compliance top of mind.
- Embrace our culture principles: We Are Customer Obsessed, We Do the Right Thing, We Stand Together, We Reimagine What is Possible, and We are a Force for Good.
- High school diploma or equivalent required, associate degree preferred
- Customer service and/or sales experience
- Ability to meet deadlines under pressure
- Ability to communicate effectively
- Ability to effectively interact and build relationships with a diverse employee population
- Ability to multi-task
- Possess effective interpersonal skills with the ability to relate to management and employees
- Ability to read and interpret documents such as resumes and procedure manuals
- Basic knowledge in using Microsoft Office
- Requires a valid driver's license