Restaurant Shift Leader

Potbelly Sandwich Shop

  • Columbus, OH
  • $19.00 per hour
  • Permanent
  • Part-time
  • 20 hours ago
Now Hiring! Restaurant Shift LeaderCompensation: Up to $19.00 per Hour (DOE)Job Summary:A Shift Leader's role is to model and behave according to company values. This position is responsible for leading a shift by managing and developing Associates (Team Members) to execute outstanding product quality and customer service while building sales and controlling costs for each shift.What's in it for you:Career Advancement and Professional Development: Opportunities to grow and enhance your skills.What You'll Do:
  • Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training.
  • Know and support appropriate personnel policies, labor laws, and safety procedures.
  • Ensure all security procedures are executed (safe procedures, opening/closing procedures, etc.).
  • Transition into opening/closing duties.
  • Make customers really happy.
  • Resolve customer complaints/issues.
  • Empower Associates to ensure all customers leave happy.
  • Execute and support all food safety requirements and practices.
  • Lead Associates to open, transition, and close shifts without supervision.
  • Manage and organize the line and delegate duties to Associates.
  • Know and uphold standards for product quality.
  • Work the line as needed.
  • Ensure back-of-the-house procedural standards are met.
  • Promote sales on the shift by executing the marketing plan within the four walls.
  • Control food costs, labor, waste, and cash on the shift.
  • Count drawers and follow proper daily cash handling procedures.
What You'll Need:
  • Must be at least 18 years of age.
  • High school diploma or equivalent.
  • 1 year of supervisory experience in a restaurant or retail environment.
  • Willingness to be trained and pass a Food Safety Certification course.
  • Ability to thrive in a fast-paced environment.
  • Strong customer service, communication, and organizational skills.
Who We Are: Potbelly restaurant is owned and operated by Royal Restaurant Group. We are a fast-growing restaurant company focused on our mission to become a compelling place to work, dine, and invest. We achieve this by consistently serving customers high-quality, great-tasting, and affordable food in clean, family-friendly restaurants. We believe that happy, engaged employees provide higher levels of customer service. By creating a superior dining experience, we deliver better results, allowing us to reinvest in our people and our restaurants.Visit our website at

Potbelly Sandwich Shop