CLINIC TECHNICIAN/MEDICAL OFFICE SPECIALIST - WALK IN CLINIC (FT)

• Graduate from an accredited CNA, EMT, or Medical Assistant program or equivalent experience preferred.
• N-95 mask fitting required.
• Licenses (optional): Professional licensure is not required for this position, however, those holding active licenses as CNA, EMT-Basic or Advanced EMT with corresponding National Registry EMT, or active certification as a medical assistant will receive preference in selection, and base pay rate.

• Proficient computer and typing skills required, and ability to learn new applications.
• Knowledge and skilled in using Microsoft Office Suite products.
• Excellent customer service and telephone communication skills.
• Communicate effectively with personnel, and interact effectively with a wide variety of patients.
• Must have well-developed written, verbal and interpersonal skills.
• Ability to relate well and work well with all types of people a necessity.
• Knowledge regarding aseptic technique.
• Understanding of medical/legal considerations.
• Ability to take pertinent, concise history.
• Strong organizational skills and attention to detail.
• Ability to perform effectively in highly stressful situations.

• Prepare patient for examination by provider.
• Assist all providers and other clinical staff as needed and assigned.
• Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in the patient’s chart.
• Ensure proper, accurate, and timely documentation of health information in patient’s Electronic Medical Record.
• Give instructions to patients as instructed by provider.
• Ensure all related reports, labs and information is filed and available in patients’ medical records prior to their appointment. Complete adequate chart preparation per department requirements prior to appointment.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare for sterilization as required.
• Maintain or aid in maintaining appropriate levels of stocked medication and medical supplies in exam rooms, specialty carts, and supply rooms/cabinets.
• Document telephone messages in the Electronic Medical Record and provide feedback and answers to patient/physician/pharmacy calls.
• Monitor and process messages from patients and front office staff to physicians, physician assistants, and/or nurses.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Pursue continuing education.
• Follow policies and procedures per Cody Regional Health.
• Should be able to work well under situations of stress.
• Perform lab procedures as certified.

• Perform ancillary duties as required, i.e. ordering tests, running specimens to CRH, or picking up supplies as requested.
• Assist in general hygiene of the clinic and self, keeping waiting room and all working areas clean and free of clutter.
• Assist with back office functions as trained, i.e. rooming patients, taking vital signs, and performing lab procedures as certified.
• Adhere to Cody Regional Health Standards of Behavior.
• All other duties as assigned.

• Register patients accurately into the Electronic Medical Record system, obtaining and registering as pertinent required information.
• Obtain consent for service.
• Serve as receptionist, answering phones and receiving clients and visitors.
• Is aware of patients in the waiting room, and assists in keeping them informed of their status.
• Complete purchase orders, maintain inventory, and order items from materiels management for front office supplies.
• Completes claims forms for patients for all encounters that require it.
• Initiate maintenance requests, and ensure items are repaired.
• Perform record search for insurance companies, doctors, and complete and document requests for information.
• Monitor and complete assigned work queue tasks.
• Explain financial responsibility to patients, and collect appropriate copays, co-insurance amounts, and complete self-pay estimates.
• Complete end of day financial closing activities.

• Attend department meetings and in-services and disaster drills.
• Stay up to date on all changes/education affecting position.
• Keep current with BLS certification.

Cody Regional Health