Operations Supervisor- Ash Haul
- Waterbury, CT
- Permanent
- Full-time
- Understand and provide leadership to achieve and communicate about safety goals and objectives.
- Work to remove unsafe conditions or situations from drivers' routes.
- Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
- Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
- Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
- Understand missed pickup goals and meet or exceed expectations related to those goals.
- Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
- Interact with customers to solve and rectify any issues and improve the overall customer experience.
- Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
- Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
- Lead drivers to exceed productivity goals and expectations for all routes.
- Create, modify and improve routes to maximize density and improve efficiency.
- Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
- Execute other operational plans to help achieve or exceed the division's budgeted goals.
- Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
- Create a collaborative, communicative team environment and drive employee engagement with the Company.
- Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
- Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.
- Direct and Supervise staff.
- Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
- Is collaborative; builds and works with teams.
- Creative thinker who challenges conventional solutions.
- Demonstrates and promotes safety and ethical behavior
- 1-3+ year of lead or supervisory experience.
- Industry leading benefits
- Multiple and flexible medical plans
- Outstanding PTO program
- Floating Holidays
- Strong 401k program and company match
- Tuition reimbursement plan
- College loan reimbursement
- College scholarship program for dependents
- Parental Leave Program
- Inclusive culture
- Employee engagement events
- Employee resource groups