To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category ProductJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Director level individual contributor who owns strategy and delivery for key parts of the Medical Affairs solution area on Salesforce Life Sciences Cloud. You will partner with Engineering, Design, Customer Success, Industries, and Field teams to ship durable, enterprise grade capabilities for global pharma and biotechYour impactBuild and evolve a clear strategy and roadmap for Medical Affairs that delivers measurable customer valueDrive discovery with enterprise customers and internal stakeholders — convert problems into crisp PRDs, user stories, and acceptance criteriaShip high-quality releases on the Salesforce Platform — balance speed, safety, scalability, and configurabilityDefine metrics and operating rhythm — adoption, time to first value, SLA attainment, response quality, governance coverageLead complex cross-functional work without direct reports — create alignment and make timely tradeoffsFocus areas you may leadMedical Information — intake, triage, assignment, response assembly with references, approvals, versioned Q&A, SLA dashboards, audit trailsMSL workflows — call prep, guided capture mapped to taxonomy, signal detection, compliant follow-ups, reportingKOL planning and collaboration — unified profiles, interaction history, field–home office handoffs with Safety, Clinical, and CommercialClinical trial collaboration — referral flows, site support signals, barrier tracking, enrollment visibilityIntegrations and data model alignment — Salesforce data model, Service Console, Data Cloud, Slack, and third-party data and literature sourcesMinimum requirements10+ years of product management experience in enterprise SaaS, including platform or workflow productsProven ability to lead complex initiatives as an individual contributor — strong influence skills across Engineering, Design, Data, Compliance, and Field teamsStrong product writing and storytelling — PRDs, user stories, acceptance criteria, and exec-ready narratives that drive decisionsExperience building on Salesforce or similar platforms — data modeling, permissions, extensibility, and Service Console patternsComfort working with customers in governed industries — partner with security, legal, and quality to land reviewable solutionsPreferred qualificationsExperience in life sciences or healthcare enterprise workflowsExposure to Medical Affairs domains — Medical Information, MSL workflows, KOL planning, or clinical trial collaborationFamiliarity with KOL data providers, scientific literature and reference management, or safety signal workflowsExperience designing AI-assisted experiences with human-in-the-loop review and traceability on enterprise platformsSalesforce certifications or Trailhead credentials in Platform, Service, Health, or IndustriesUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $230,800 to $334,600.For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600.For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.For Illinois based roles, the base salary hiring range for this position is $211,500 to $306,600.
