Client Services Support Specialist
University of Nebraska-Lincoln
- Lincoln, NE
- $21,635 per year
- Permanent
- Full-time
Department Student Affairs IT-11950
Requisition Number S_231132
Posting Open Date 12/05/2023
Application Review Date: (To ensure consideration, please submit all application materials before review date) 01/12/2024
Posting Close Date
Open Until Filled Yes
Description of WorkThe Client Services Support Specialist provides technical and user support in a help desk setting for a moderately complex computing environment. Under the direction of senior technical staff, serves as generalist responsible for providing a broad range of user support services including PC support, training, troubleshooting and network support. This position will assist the University community and the department of Student Affairs with exemplary support through the utilization and promotion of industry standard tools. This position will organize, research, and test innovative technologies and solutions. Duties include documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment, IOT devices, and a variety of other endpoints. They will work closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Affairs. May require on - call, after hours work.The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, qualified applicants are considered for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See: http://www.unl.edu/equity/notice-nondiscrimination.
Minimum Required QualificationsRelevant coursework, or specialized training beyond high school; equivalent experience considered. Two years of post-secondary education required; or equivalent experience. Two years of experience with desktop and/or helpdesk support;, Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware.Experience with direct customer support face-to-face and/or remotelyStrong communication skills, both written and oral required.Ability to work cooperatively and autonomously on tasks and projects.Ability to multi-task and manage competing priorities and dutiesStrong organizational skills.
Preferred QualificationsExperience with technology research and development and procurement. Experience with managing vendor interactions.
Nationally recognized IT certifications are preferred.Pre-Placement Driving Record Review Required No
Physical Required No
Commercial Driver's License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No
Criminal History Background Check Required Yes
Posted Salary $21.635/hr minimum
How to ApplyClick on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter and list of professional references as three (3) separate documents in MS Word or PDF format.
For questions or accommodations related to this position contactBenjamin Keown
bkeown2@unl.edu
402.472.7976
Job Category (old) Managerial/Professional
Job Type Full-Time
Alternate Work Schedule (if other than 8-5) May require on - call, after hours work.
Work Location (City, State) Lincoln, NE
Position funded by grant or other form of temporary funding? No
If Temporary, indicate end date
Planned Hire Date:
Appointment End DateSupplemental QuestionsRequired fields are indicated with an asterisk (*).Required DocumentsRequired Documents * Resume
- Cover Letter
- List of References