Key Responsibilities:Key Responsibilities:Design, develop, and deploy IVR systems integrated with Dialogflow and GCPBuild and maintain XA-based solutions for availability and scaleCollaborate with UX/product/engineering teams to define user flowsOptimize IVR/NLP workflows and troubleshoot technical issuesEnsure system reliability, security, and cloud complianceDocument designs and participate across SDLC (Agile)Must-Have Qualifications:3+ years of experience in IVR/XA systemsStrong hands-on expertise with Dialogflow and Google Cloud (GCP)Proficient in Python, Java, or Node.jsExperience with REST APIs, microservices, CI/CD, and NoSQL/SQL DBsExcellent communication and problem-solving skillsExperience with AWS or AzureTelephony protocols (SIP, WebRTC), Twilio, GenesysCI/CD, DevOps, or ML/NLP for Conversational AIGCP/CCAI/DF certifications