Technical Care Representative 2
Global Payments
- Farmers Branch, TX
- Permanent
- Full-time
- Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
- Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.
- High School Diploma or Equivalent
- Typically Minimum 2 Years Relevant Exp
- Typically Minimum 4 Years Relevant Exp
- Previous customer service experience with a focus on payments industry
- Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
- Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
- Computer Skills - Basic computer skills
- Industry Knowledge - Ability to develop basic payments industry knowledge
- Research - Basic ability to research issues and resolve customer inquiries