Manager, IT Controls and Processes

• Strategic Management - Works closely with IT and business stakeholders to understand their IT controls and IT process needs and aligns these needs with strategic initiatives. Develops and maintains applicable IT policies and processes. Identifies, prioritizes, and develops new solution ideas and leads the implementation of chosen initiatives that integrate company strategy and best practices. Ensures the department's ability to manage change based on evolving business needs and data requirements.
• Relationship Management - Builds and maintains positive relationships with IT peers and business stakeholders, ensuring a high level of customer satisfaction. Understands stakeholders' requirements and stays apprised of their operating environments to ensure accuracy and value in the user infrastructure services rendered. Communicates clearly, effectively, and on a timely basis, fostering an environment where stakeholders feel comfortable bringing issues, concerns, and opportunities for exploration.
• Financial Management - Manages the budget for the IT internal controls and processes team ensuring adherence to budgets and strategic plans. Directs the preparation, review, and consolidation of department budgets, projections, and variance analysis. Develops and manages annual budget, performs monthly forecasts, and oversees routine cost-management duties, such as overseeing expenditures and developing and administering contracts and purchase orders.
• Personnel Management - Manages individual and departmental team performance towards achieving desired results and client perceptions. Ensures that experienced and knowledgeable personnel are hired and retained. Monitors progress of associates' work to ensure deliverables meet the expectations of management and clients. Provides feedback to associates regarding their work, skills, and development. Trains associates to ensure optimum staff development and coverage plans are in place.
• Leadership - Communicates a vision, strategy, and initiatives that inspire the team to succeed. Sets and models standards for integrity, cooperation, and work habits. Leads the department in research and development of strategic programs and services for OPC, GTC, GSOC, and the Members.
• Administration - Manages the execution of routine departmental tasks. Provides department reporting and operational metrics. Administers the execution of personnel-related tasks, e.g., timesheets, compensation, etc.
• Operations Management - Ensures efficient and high-quality operations of the IT controls and processes functions. Oversees the design, implementation, management, and periodic assessment and reporting of IT internal controls, including those necessary for compliance with Sarbanes Oxley and NERC CIP. Responsible for the implementation of internal IT processes including change management, incident management, knowledge management, asset management, software license management, and vendor management. Establishes and implements plans and standards supporting IT controls and processes. Drives a spirit of innovation and continuous improvement within the IT user infrastructure team to constantly improve our technology and our support. Develops and maintains IT standards, policies, and procedures. Ensures adequate testing and performance of IT internal controls and processes prior to implementation.
• Provides leadership and support during activation of Major Incidents, Disaster Recovery, Business Continuity, and the Security Incident Response and Recovery Plans.

• Associates Degree in Computer Science, Business Administration, IT, Engineering, or related field with at least 14 years of experience with areas defined above with at least 5 years of experience in a supervisory or leadership role, OR
• Eighteen (18) years of direct experience in the experience areas defined above in addition to at least 5 years of experience in a supervisory or leadership role.

Georgia System Operations Corporation