Technology Support Analyst

UnitedHealth Group

  • Dallas, TX
  • $58,800-105,000 per year
  • Permanent
  • Full-time
  • 2 days ago
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.This position is full time (40hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime.The training will be on-the-job. Details about the training will be discussed with the candidate by the Hiring Manager during the interview.Primary Responsibilities:
  • Maintain and configure the web tool that supports customer notifications and business processes for GEHA
  • Support ongoing development efforts related to the customer notification and business process management application
  • Report and update critical incidents to customer information technology teams and help craft customer communications related to outages
  • Work with internal business and technical teams to create Root Cause Analysis and Preventive Measures documentation to support ongoing support with customer group
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma / GED OR 2+ years of equivalent work experience
  • Must be 18 years of age OR older
  • 2+ years of experience in business analysis, product management, or reporting analytics
  • 2+ years of technical troubleshooting experience, including Level 2 help desk support
  • Experience working in an Agile environment, collaborating with cross-functional teams and adapting to iterative workflows
  • Ability to work full time (40hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
  • 2+ year of Escalated/Level 2 IT Support experience
  • 1+ year of experience working with Snowflake
  • 1+ year in a formal Agile Product team role (e.g., Product Owner, Product Manager, Scrum Master)
  • 1+ year of experience working with unstructured data
Telecommuting Requirements:
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
  • Strong ability to diagnose technical issues, ask targeted questions, and identify root causes
  • Skilled in translating business needs into technology deliverables
  • Experience with product ownership, backlog management, and stakeholder coordination
  • Excellent communication and problem-solving skills across teams and departments
  • Proven ability to manage multiple requests, provide direction, and identify appropriate resources for resolution
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 - $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO

UnitedHealth Group